Description

As a Department Manager, you will lead a dynamic team to deliver exceptional customer experiences while driving sales and maintaining brand standards. Your daily responsibilities will include motivating staff, managing store operations, and building lasting client relationships.

Requirements

• •2-4 years of experience in a high volume, customer-driven retail environment
• •Strong personal selling and customer relations experience
• •Previous sales leadership and motivation experience
• •Ability to lift at least 30 lbs
• •Availability and flexibility to work various shifts
• •Adaptability to change
• •Entrepreneurial spirit and initiative
• •Collaborative and inclusive approach
• •Client and brand focus
• •Functional expertise in necessary skills

Tasks

• •Lead by example and model company values
• •Manage conflict and take ownership in team dynamics
• •Motivate the team to achieve sales plans and personal goals
• •Ensure high customer service through product knowledge
• •Partner with GM and AGM for effective store communications
• •Contribute to a fun, professional, and productive atmosphere
• •Create an environment for transformational customer experiences
• •Provide consistent training and coaching to sales associates
• •Customize the customer journey for your demographic
• •Develop and maintain productive customer relationships
• •Demonstrate strong selling skills
• •Maximize sales through proactive customer outreach
• •Maintain a 'One Company' perspective on transactions
• •Communicate the Tory Burch brand aesthetic and philosophy
• •Embody the brand aesthetic with fashion sense and enthusiasm
• •Support brand consistency and operating standards
• •Assist in maintaining store presentation standards
• •Leverage in-store technology for transformational experiences
• •Perform store opening and closing procedures
• •Accurately process all POS transactions and inventory functions
• •Adhere to policies with a focus on loss prevention
• •Achieve personal sales and metric goals
• •Build and maintain client relationships
• •Organize a solid client book for proactive sales volume
• •Manage resources to maximize sales and customer engagement
• •Adapt to business rhythms and pursue outreach opportunities

Benefits