Frontify
Customer Support Team Lead(m/w/x)
Full-timeWith HomeofficeSenior
Sankt Gallen
New Job?Nejo!
The AI Job Search Engine
FR
FrontifyCustomer Success Manager(m/w/x)
Sankt Gallen
Full-timeWith Home OfficeExperienced
Description
In this role, you will enhance customer satisfaction by guiding new clients through onboarding and training while building strong relationships. Your day-to-day responsibilities will involve addressing inquiries, monitoring product usage, and collaborating with various teams to ensure a seamless experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •3+ years of experience in Customer Success, Account Management, or Business Development
- •Skills in onboarding and driving product adoption, engagement, and satisfaction
- •Strong communication and relationship-building skills
- •C1+ proficiency in English
- •Authenticity, motivation, and accountability
- •Comfortable with remote work and occasional office presence
- •Comfort with change and dynamic environments
Work Experience
3 years
Tasks
- •Guide new customers through onboarding
- •Deliver tailored training to maximize product value
- •Build and maintain strong relationships with key stakeholders
- •Conduct regular check-ins to gather feedback and share updates
- •Serve as the primary contact for customer questions and issues
- •Ensure timely, high-quality support
- •Monitor product usage to identify trends
- •Address underutilization and drive deeper adoption
- •Lead renewal conversations
- •Identify upsell and cross-sell opportunities
- •Partner with customers to align Frontify’s capabilities with their business goals
- •Collaborate with sales, product, support, and marketing for a cohesive customer experience
Languages
English – Business Fluent
Benefits
Additional Allowances
- •Paid educational days off
- •Home office setup budget
Mental Health Support
- •Paid well-being days off
Other Benefits
- •Localized benefits
Team Events
- •Invite to summer company meet-up
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frontify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FR
FrontifyCustomer Success Manager(m/w/x)
Sankt Gallen
Full-timeWith Home OfficeExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will enhance customer satisfaction by guiding new clients through onboarding and training while building strong relationships. Your day-to-day responsibilities will involve addressing inquiries, monitoring product usage, and collaborating with various teams to ensure a seamless experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •3+ years of experience in Customer Success, Account Management, or Business Development
- •Skills in onboarding and driving product adoption, engagement, and satisfaction
- •Strong communication and relationship-building skills
- •C1+ proficiency in English
- •Authenticity, motivation, and accountability
- •Comfortable with remote work and occasional office presence
- •Comfort with change and dynamic environments
Work Experience
3 years
Tasks
- •Guide new customers through onboarding
- •Deliver tailored training to maximize product value
- •Build and maintain strong relationships with key stakeholders
- •Conduct regular check-ins to gather feedback and share updates
- •Serve as the primary contact for customer questions and issues
- •Ensure timely, high-quality support
- •Monitor product usage to identify trends
- •Address underutilization and drive deeper adoption
- •Lead renewal conversations
- •Identify upsell and cross-sell opportunities
- •Partner with customers to align Frontify’s capabilities with their business goals
- •Collaborate with sales, product, support, and marketing for a cohesive customer experience
Languages
English – Business Fluent
Benefits
Additional Allowances
- •Paid educational days off
- •Home office setup budget
Mental Health Support
- •Paid well-being days off
Other Benefits
- •Localized benefits
Team Events
- •Invite to summer company meet-up
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frontify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Frontify
Industry
IT
Description
The company provides a brand platform that helps teams organize digital assets, collaborate on projects, and create engaging campaigns.
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