Frontify
Engineering Team Lead - Brand Fundamentals(m/w/x)
Full-timeRemoteSenior
Sankt Gallen
New Job?Nejo!
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FRFrontify
Customer Support Team Lead(m/w/x)
Sankt Gallen
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading global customer support for a brand platform, shaping strategy and operational excellence with a multi-regional team. 5+ years leading multi-regional SaaS support teams required. 5 weeks holiday, paid educational/well-being days, and home office setup budget.
Requirements
- 8+ years of experience in SaaS customer support
- 5+ years in leadership roles managing multi-regional or global teams
- Proven experience scaling support operations
- Experience implementing 24/7 models, self-service strategies, and structured feedback loops with Product
- Skill in balancing people leadership with operational strategy
- Passion for knowledge as a product
- Strong analytical and systems thinking
- Excellent communication and collaboration skills
- Energized by transformation and streamlining complexity
- Fluency in English
Tasks
- Set and champion a global support strategy
- Lead and develop a high-performing team across EMEA and the US
- Create clear growth paths and structured upskilling programs
- Shape operational excellence with the Support Ops Manager
- Model leadership through action and operational discipline
- Co-own the tooling and reporting ecosystem
- Lead data-driven decision-making with key metrics
- Translate customer signals into product insights
- Collaborate cross-functionally to create cohesive customer experiences
- Foster a global support culture aligned on values and standards
- Drive continuous evolution through AI and process innovation
- Shape a unified global culture celebrating regional strengths
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Additional Allowances
- Paid educational days off
- Home office setup budget
Mental Health Support
- Paid well-being days off
Other Benefits
- Localized benefits
Team Events
- Invite to summer company meet-up
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frontify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- Frontify
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FRFrontify
Customer Support Team Lead(m/w/x)
Sankt Gallen
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading global customer support for a brand platform, shaping strategy and operational excellence with a multi-regional team. 5+ years leading multi-regional SaaS support teams required. 5 weeks holiday, paid educational/well-being days, and home office setup budget.
Requirements
- 8+ years of experience in SaaS customer support
- 5+ years in leadership roles managing multi-regional or global teams
- Proven experience scaling support operations
- Experience implementing 24/7 models, self-service strategies, and structured feedback loops with Product
- Skill in balancing people leadership with operational strategy
- Passion for knowledge as a product
- Strong analytical and systems thinking
- Excellent communication and collaboration skills
- Energized by transformation and streamlining complexity
- Fluency in English
Tasks
- Set and champion a global support strategy
- Lead and develop a high-performing team across EMEA and the US
- Create clear growth paths and structured upskilling programs
- Shape operational excellence with the Support Ops Manager
- Model leadership through action and operational discipline
- Co-own the tooling and reporting ecosystem
- Lead data-driven decision-making with key metrics
- Translate customer signals into product insights
- Collaborate cross-functionally to create cohesive customer experiences
- Foster a global support culture aligned on values and standards
- Drive continuous evolution through AI and process innovation
- Shape a unified global culture celebrating regional strengths
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Additional Allowances
- Paid educational days off
- Home office setup budget
Mental Health Support
- Paid well-being days off
Other Benefits
- Localized benefits
Team Events
- Invite to summer company meet-up
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frontify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Frontify
Industry
IT
Description
The company provides a brand platform that helps teams organize digital assets, collaborate on projects, and create engaging campaigns.
Not a perfect match?
- Frontify
Engineering Team Lead - Brand Fundamentals(m/w/x)
Full-timeRemoteSeniorSankt Gallen - Frontify
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Full-timeWith HomeofficeSeniorSankt Gallen - Leica Geosystems
Senior DevOps Platform Engineer(m/w/x)
Full-timeWith HomeofficeSeniorHeerbrugg - clavis IT ag
Lead Frontend Engineer(m/w/x)
Full-timeWith HomeofficeSeniorHerisau