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N8
n8n
2mo ago

Customer Success Manager - High Touch(m/w/x)

Berlin
Full-timeRemoteExperienced
AI/ML

Description

As a Customer Success Manager at n8n, you will focus on building strong relationships with strategic customers, ensuring smooth onboarding and maximizing their use of the platform. This role involves addressing challenges, driving expansion opportunities, and collaborating with various teams to enhance the overall customer experience.

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Requirements

  • •Customer Success experience managing a book of business
  • •Curiosity and intelligence in understanding customer motivations
  • •Technical ability to build workflows in n8n or similar tools
  • •Commercial acumen in driving upsells and cross-sells
  • •Strong soft skills in building customer relationships
  • •Experience in process design for CS tooling and automations
  • •Technical background with technical stakeholders
  • •Enterprise experience working with large customers in SaaS
  • •Growth mindset with adaptability and coachability

Work Experience

approx. 1 - 4 years

Tasks

  • •Own a book of business for strategic customers
  • •Ensure successful onboarding and effective adoption of n8n
  • •Conduct kick-off calls, QBRs, and renewals with professionalism
  • •Proactively address challenges and manage escalations
  • •Maintain strong communication with customers
  • •Build and optimize playbooks and workflows for customer engagement
  • •Design processes and programs to enhance customer success delivery
  • •Share insights and best practices to improve team performance
  • •Identify upsell and cross-sell opportunities for expansion and renewal
  • •Collaborate with Account Executives on account plans for customer growth
  • •Contribute to maintaining enterprise NRR of approximately 120%
  • •Partner with Support, Solutions Engineering, and Product to resolve customer issues
  • •Provide structured feedback to product teams for roadmap priorities
  • •Lead or contribute to cross-functional projects to enhance customer experience

Tools & Technologies

n8n

Languages

English – Native

Benefits

Competitive Pay

  • •Competitive compensation
  • •Equity ownership

More Vacation Days

  • •30 days of vacation

Healthcare & Fitness

  • •Comprehensive medical plans

Retirement Plans

  • •401(k) retirement plan

Other Benefits

  • •Disability insurance
  • •Life and AD&D coverage

Learning & Development

  • •€1K annual learning budget

Flexible Working

  • •Remote work

Additional Allowances

  • •$100 monthly for projects
  • •Unlimited AI budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of n8n and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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