Cision
Customer Success Director - GERMAN speaking(m/w/x)
Full-timeWith HomeofficeManagement
Frankfurt am Main
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CICision
Customer Success Manager - GERMAN speaking(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Maximizing client value from Cision and Brandwatch PR/marketing tech solutions. C1 German and English fluency required. Flexible working hours, commuter card subsidy.
Requirements
- Fluency in German and English (minimum C1 level)
- Strong written and verbal communication skills
- Detail-oriented and analytical approach
- Relevant customer-facing work experience
- Excellent presentation, written, and verbal communication skills
- Strong understanding of (social) media landscape
- Strong understanding of media monitoring tools
- Experience with global customers across multiple teams/regions
- Proven track record in strategic account planning/execution
- Executive-level relationship building ability
- Troubleshooting and problem-solving under pressure
- Analytical, strategic, and insightful mindset
- Autonomous work with proactive approach
Tasks
- Develop trusted advisor relationships with executive sponsors
- Align activities with customer business cases and strategy
- Enable customers to maximize Cision’s and Brandwatch’s solution value
- Oversee customer onboarding
- Provide customer training
- Develop customer best practices
- Deliver continuous value to customers
- Maximize customer return on investment
- Manage customer account renewals
- Collaborate on quarterly business reviews
- Collaborate on retention strategies
- Collaborate on upsell initiatives
- Identify opportunities to expand platform, services, and integrations
- Identify key customer product requirements
- Escalate key customer product requirements
- Manage ongoing customer expectations
- Coach and advise customers
- Share best practices with customers
- Leverage lessons learned for customer benefit
- Maintain accurate CRM records
- Collaborate with Product Support teams
- Ensure effective resolution of technical issues
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- media monitoring tools
Benefits
Flexible Working
- Flexible working hours
- Hybrid working options
Other Benefits
- Capital-forming benefits
Retirement Plans
- Pension scheme
Public Transport Subsidies
- Commuter card subsidy
Healthcare & Fitness
- EGYM Wellpass subsidy
- Premium fitness and wellness access
Learning & Development
- Professional development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Cision and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CICision
Customer Success Manager - GERMAN speaking(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Maximizing client value from Cision and Brandwatch PR/marketing tech solutions. C1 German and English fluency required. Flexible working hours, commuter card subsidy.
Requirements
- Fluency in German and English (minimum C1 level)
- Strong written and verbal communication skills
- Detail-oriented and analytical approach
- Relevant customer-facing work experience
- Excellent presentation, written, and verbal communication skills
- Strong understanding of (social) media landscape
- Strong understanding of media monitoring tools
- Experience with global customers across multiple teams/regions
- Proven track record in strategic account planning/execution
- Executive-level relationship building ability
- Troubleshooting and problem-solving under pressure
- Analytical, strategic, and insightful mindset
- Autonomous work with proactive approach
Tasks
- Develop trusted advisor relationships with executive sponsors
- Align activities with customer business cases and strategy
- Enable customers to maximize Cision’s and Brandwatch’s solution value
- Oversee customer onboarding
- Provide customer training
- Develop customer best practices
- Deliver continuous value to customers
- Maximize customer return on investment
- Manage customer account renewals
- Collaborate on quarterly business reviews
- Collaborate on retention strategies
- Collaborate on upsell initiatives
- Identify opportunities to expand platform, services, and integrations
- Identify key customer product requirements
- Escalate key customer product requirements
- Manage ongoing customer expectations
- Coach and advise customers
- Share best practices with customers
- Leverage lessons learned for customer benefit
- Maintain accurate CRM records
- Collaborate with Product Support teams
- Ensure effective resolution of technical issues
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- media monitoring tools
Benefits
Flexible Working
- Flexible working hours
- Hybrid working options
Other Benefits
- Capital-forming benefits
Retirement Plans
- Pension scheme
Public Transport Subsidies
- Commuter card subsidy
Healthcare & Fitness
- EGYM Wellpass subsidy
- Premium fitness and wellness access
Learning & Development
- Professional development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Cision and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Cision
Industry
Media
Description
Das Unternehmen fördert Neugier, Zusammenarbeit und Innovation und gestaltet die Zukunft der Kommunikation.
Not a perfect match?
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