Cision
Customer Success Manager - GERMAN speaking(m/w/x)
Full-timeWith HomeofficeExperienced
Frankfurt am Main
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MOMongoDB
Customer Success Manager, German Speaker(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Advising customers on software/data strategies, optimizing technical environments for product adoption. 5+ years customer-centric experience and technical aptitude required. High autonomy, entrepreneurial environment for process building.
Requirements
- 5+ years customer-centric professional experience
- Passion for customer advocacy
- Aptitude and curiosity for technical concepts
- High level of autonomy and ownership
- Entrepreneurial mindset and process building skills
- Teamwork and passion for collaboration
- Prior exposure to database or cloud technology
- Bilingual English and German
Tasks
- Advise customers on technology strategies and best practices
- Run enablement sessions to optimize technical environments
- Recommend product features to accelerate customer growth
- Collect customer feedback to inform product development
- Liaise between customers and product engineering teams
- Resolve critical customer issues and technical outages
- Execute account plans to mitigate long-term risk
- Lead executive business reviews with C-suite leaders
- Develop internal best practices and program processes
- Document customer interactions in Gainsight and Salesforce
- Report account health signals to leadership teams
- Collaborate with sales leadership on business performance
- Forecast expected account churn and growth trends
- Interview and onboard new team members
- Lead peer enablement sessions and product certifications
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- MongoDB
- Databases
- Cloud
- Infrastructure technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMongoDB
Customer Success Manager, German Speaker(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Advising customers on software/data strategies, optimizing technical environments for product adoption. 5+ years customer-centric experience and technical aptitude required. High autonomy, entrepreneurial environment for process building.
Requirements
- 5+ years customer-centric professional experience
- Passion for customer advocacy
- Aptitude and curiosity for technical concepts
- High level of autonomy and ownership
- Entrepreneurial mindset and process building skills
- Teamwork and passion for collaboration
- Prior exposure to database or cloud technology
- Bilingual English and German
Tasks
- Advise customers on technology strategies and best practices
- Run enablement sessions to optimize technical environments
- Recommend product features to accelerate customer growth
- Collect customer feedback to inform product development
- Liaise between customers and product engineering teams
- Resolve critical customer issues and technical outages
- Execute account plans to mitigate long-term risk
- Lead executive business reviews with C-suite leaders
- Develop internal best practices and program processes
- Document customer interactions in Gainsight and Salesforce
- Report account health signals to leadership teams
- Collaborate with sales leadership on business performance
- Forecast expected account churn and growth trends
- Interview and onboard new team members
- Lead peer enablement sessions and product certifications
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- MongoDB
- Databases
- Cloud
- Infrastructure technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
MongoDB
Industry
IT
Description
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
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