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Customer Success Manager Finance and Spend Management Solutions(m/w/x)
Description
In this role, you will cultivate strong relationships with customer executives, guiding them to maximize the value of SAP solutions. Your day-to-day responsibilities will involve identifying growth opportunities, managing renewals, and addressing customer challenges to ensure satisfaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong executive presence and relationship-building skills
- •Deep knowledge of business models and strategies
- •Proven ability to handle difficult customer situations
- •Experience with cloud software solutions
- •Expert-level buying center domain expertise
- •Ability to apply risk-mitigation strategies
- •Knowledge of SAP solutions portfolio
- •Some technical understanding for assigned solution area
- •Bachelor's degree or equivalent
- •Experience in business software
- •Knowledge of SAAS and IAAS processes
- •Strong program/project management skills
- •Expert commercial/deal support skills
- •Relationship-driven mindset with excellent communication skills
- •Experience driving renewals and expansions
- •S/4HANA and/or oCFO background desired
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Build deep executive relationships with customers
- •Establish trusted advisor status with clients
- •Identify opportunities for customers to utilize new or expanded SAP solutions
- •Mitigate churn and manage renewals of SAP solutions and services
- •Identify sales leads and assist in expansion and upsell efforts
- •Manage crises and de-escalate customer situations
- •Drive renewals, expansions, and upsells of subscription or perpetual license-based solutions
Tools & Technologies
Languages
English – Business Fluent
German – Business Fluent
Benefits
Learning & Development
- •Constant learning
- •Skill growth
Other Benefits
- •Great benefits
Flexible Working
- •Flexible working models
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Customer Success Manager Finance and Spend Management Solutions(m/w/x)
The AI Job Search Engine
Description
In this role, you will cultivate strong relationships with customer executives, guiding them to maximize the value of SAP solutions. Your day-to-day responsibilities will involve identifying growth opportunities, managing renewals, and addressing customer challenges to ensure satisfaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong executive presence and relationship-building skills
- •Deep knowledge of business models and strategies
- •Proven ability to handle difficult customer situations
- •Experience with cloud software solutions
- •Expert-level buying center domain expertise
- •Ability to apply risk-mitigation strategies
- •Knowledge of SAP solutions portfolio
- •Some technical understanding for assigned solution area
- •Bachelor's degree or equivalent
- •Experience in business software
- •Knowledge of SAAS and IAAS processes
- •Strong program/project management skills
- •Expert commercial/deal support skills
- •Relationship-driven mindset with excellent communication skills
- •Experience driving renewals and expansions
- •S/4HANA and/or oCFO background desired
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Build deep executive relationships with customers
- •Establish trusted advisor status with clients
- •Identify opportunities for customers to utilize new or expanded SAP solutions
- •Mitigate churn and manage renewals of SAP solutions and services
- •Identify sales leads and assist in expansion and upsell efforts
- •Manage crises and de-escalate customer situations
- •Drive renewals, expansions, and upsells of subscription or perpetual license-based solutions
Tools & Technologies
Languages
English – Business Fluent
German – Business Fluent
Benefits
Learning & Development
- •Constant learning
- •Skill growth
Other Benefits
- •Great benefits
Flexible Working
- •Flexible working models
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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