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SA
SAP
14d ago

Customer Success Manager Finance and Spend Management Solutions(m/w/x)

Zürich
Full-timeWith Home OfficeExperienced

Description

In this role, you will cultivate strong relationships with customer executives, guiding them to maximize the value of SAP solutions. Your day-to-day responsibilities will involve identifying growth opportunities, managing renewals, and addressing customer challenges to ensure satisfaction.

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Requirements

  • Strong executive presence and relationship-building skills
  • Deep knowledge of business models and strategies
  • Proven ability to handle difficult customer situations
  • Experience with cloud software solutions
  • Expert-level buying center domain expertise
  • Ability to apply risk-mitigation strategies
  • Knowledge of SAP solutions portfolio
  • Some technical understanding for assigned solution area
  • Bachelor's degree or equivalent
  • Experience in business software
  • Knowledge of SAAS and IAAS processes
  • Strong program/project management skills
  • Expert commercial/deal support skills
  • Relationship-driven mindset with excellent communication skills
  • Experience driving renewals and expansions
  • S/4HANA and/or oCFO background desired

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Build deep executive relationships with customers
  • Establish trusted advisor status with clients
  • Identify opportunities for customers to utilize new or expanded SAP solutions
  • Mitigate churn and manage renewals of SAP solutions and services
  • Identify sales leads and assist in expansion and upsell efforts
  • Manage crises and de-escalate customer situations
  • Drive renewals, expansions, and upsells of subscription or perpetual license-based solutions

Tools & Technologies

SAPSAASIAAS

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

Benefits

Learning & Development

  • Constant learning
  • Skill growth

Other Benefits

  • Great benefits

Flexible Working

  • Flexible working models
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