Description

As a Customer Success Engineer, you will work closely with customers to understand their technical needs and design tailored network security solutions. This role involves onboarding new clients, providing top-notch support, and ensuring smooth operations across the customer base.

Requirements

• •Knowledge of Unix and Linux operating systems
• •Understanding of networking and major internet protocols (TCP/IP, HTTP, SSL, SMTP, SSH, DNS, BGP, OSPF)
• •Knowledge of network security concepts and practices, including firewalls, secure web gateways, CASB, VPN networks, IDS and IPS, email security, ZTNA, and traditional remote access
• •Experience in design and implementation of global WAN and hub network topologies (SD-WAN)
• •Highly motivated to learn new skills
• •Self-motivated and proactive team player
• •Strong communication and interpersonal skills
• •Bachelor's Degree or higher in Computer Science or related field, or extensive experience in networking and cyber security

Tasks

• •Learn the Open Systems service portfolio
• •Manage configuration effectively
• •Engage with customers' technical staff to identify requirements
• •Recommend best-practice approaches for solutions
• •Design and deploy solutions in coordination with customers
• •On-board new customers
• •Provide first-class technical support for customer requests
• •Interface between development and sales teams
• •Collaborate with the Mission Control organization for steady operations