acto
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
München, Berlin
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TRTracify GmbH
Customer Success Agent(m/w/x)
München
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Managing 1st level support for AI software tracking e-commerce ad user behavior, owning Helpcenter content. Fluency in English and German required. Flexible working hours, free choice of equipment.
Requirements
- Strong communication skills
- High customer-centric mindset and empathy
- Proactive, entrepreneurial, and solution-oriented working style
- Ability to transfer existing knowledge into new cases
- Fluency in English and German
- Experience with CRM systems and data-driven workflows
- Familiarity with tracking, attribution or BI-Systems
- Experience in Performance Marketing
- Experience in Ecommerce
- Exposure to website and/or shop integrations
- Ability to thrive in fast-paced, dynamic and startup-like environments
Tasks
- Manage 1st level non-technical support requests
- Ensure SLA compliance and a positive customer experience
- Own and maintain the Helpcenter
- Drive adoption and keep Helpcenter content up to date
- Reduce support requests while boosting product adoption
- Identify and translate support cases for escalation
- Brief stakeholders clearly on support issues
- Ensure customer satisfaction in challenging situations
- Continuously improve support processes and team performance
- Collaborate closely with colleagues
- Develop personal skills and knowledge
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Startup Environment
- Innovative environment
Team Events
- Team spirit
Career Advancement
- Development opportunities
Flexible Working
- Flexible working hours
Modern Equipment
- Free choice of equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tracify GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TRTracify GmbH
Customer Success Agent(m/w/x)
München
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Managing 1st level support for AI software tracking e-commerce ad user behavior, owning Helpcenter content. Fluency in English and German required. Flexible working hours, free choice of equipment.
Requirements
- Strong communication skills
- High customer-centric mindset and empathy
- Proactive, entrepreneurial, and solution-oriented working style
- Ability to transfer existing knowledge into new cases
- Fluency in English and German
- Experience with CRM systems and data-driven workflows
- Familiarity with tracking, attribution or BI-Systems
- Experience in Performance Marketing
- Experience in Ecommerce
- Exposure to website and/or shop integrations
- Ability to thrive in fast-paced, dynamic and startup-like environments
Tasks
- Manage 1st level non-technical support requests
- Ensure SLA compliance and a positive customer experience
- Own and maintain the Helpcenter
- Drive adoption and keep Helpcenter content up to date
- Reduce support requests while boosting product adoption
- Identify and translate support cases for escalation
- Brief stakeholders clearly on support issues
- Ensure customer satisfaction in challenging situations
- Continuously improve support processes and team performance
- Collaborate closely with colleagues
- Develop personal skills and knowledge
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Startup Environment
- Innovative environment
Team Events
- Team spirit
Career Advancement
- Development opportunities
Flexible Working
- Flexible working hours
Modern Equipment
- Free choice of equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tracify GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tracify GmbH
Industry
IT
Description
The company has developed an innovative AI software solution that tracks user behavior of ads, helping e-commerce businesses understand customer journeys and increase sales.
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