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TR
Tracify GmbH
4mo ago

Customer Success Agent(m/w/x)

München
Full-timeWith Home OfficeExperienced
AI/ML

Description

As a Customer Success Agent, you will be the first point of contact for customer inquiries, managing support requests and enhancing the Help Center. This role involves collaborating with teams to improve the customer experience and ensuring satisfaction even in challenging situations.

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Requirements

  • •Strong communication skills
  • •High customer-centric mindset and empathy
  • •Proactive, entrepreneurial, and solution-oriented working style
  • •Ability to transfer existing knowledge into new cases
  • •Fluency in English and German
  • •Experience with CRM systems and data-driven workflows
  • •Familiarity with tracking, attribution or BI-Systems
  • •Experience in Performance Marketing
  • •Experience in Ecommerce
  • •Exposure to website and/or shop integrations
  • •Ability to thrive in fast-paced, dynamic and startup-like environments

Work Experience

approx. 1 - 4 years

Tasks

  • •Manage 1st level non-technical support requests
  • •Ensure SLA compliance and a positive customer experience
  • •Own and maintain the Helpcenter
  • •Drive adoption and keep Helpcenter content up to date
  • •Reduce support requests while boosting product adoption
  • •Identify and translate support cases for escalation
  • •Brief stakeholders clearly on support issues
  • •Ensure customer satisfaction in challenging situations
  • •Continuously improve support processes and team performance
  • •Collaborate closely with colleagues
  • •Develop personal skills and knowledge

Languages

English – Business Fluent

German – Business Fluent

Benefits

Startup Environment

  • •Innovative environment

Team Events

  • •Team spirit

Career Advancement

  • •Development opportunities

Flexible Working

  • •Flexible working hours

Modern Equipment

  • •Free choice of equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tracify GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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