lekker
Kundenberater(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
New Job?Nejo!
Your personal AI career agent
IWiwoca
Customer Success Advisor(m/w/x)
Berlin, Frankfurt am Main
Full-timeWith Home OfficeExperienced
AI/ML
Data Science
Nejo AI Summary
Supporting SME entrepreneurs with loan applications and product usage via calls, emails, and chats. Customer-centric approach and motivation for success required. Flexible working, inclusive culture, and learning opportunities.
Requirements
- Intelligence, humility, and motivation
- Desire for continuous improvement
- Enjoyment of customer communication
- Customer-centric approach
- Motivation for customer success
- Completed commercial training or business studies
- Relevant professional experience in customer service
- Experience in banking or fintech (plus)
- High motivation
- Organization skills
- Team player mentality
- 'Hands-on' mentality
- Excellent communication skills
- High quality German language skills
- Good understanding of English
- Independent work style
- Team-oriented work style
- Reliable work style
- Other relevant experience
Tasks
- Handle incoming calls, emails, and web chats
- Support entrepreneurs with general inquiries
- Assist with new applications and repeat loans
- Provide excellent customer service
- Ensure customers can successfully use our products
- Convince and inspire customers and partners of our mission
- Maintain high customer satisfaction
- Respond promptly to customer inquiries
- Answer questions about our products and services
- Guide entrepreneurs through the application process
- Collect necessary documents for credit decisions
- Collaborate with internal teams for customer success
- Proactively share customer feedback
- Identify opportunities to improve processes
- Monitor competitors' offerings
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Basic
Benefits
Flexible Working
- Flexible working
Informal Culture
- Inclusivity and diversity focus
- Company-wide talks
Mentorship & Coaching
- Culture of learning, growth, and support
Diverse Work
- Thought and skill diversity encouragement
Snacks & Drinks
- Drinks and snacks in offices
Team Events
- Events and community groups
- Company ski chalet week
- Company summer trip
More Vacation Days
- 26 days of vacation
- Paid birthday day off
Workation & Sabbatical
- One-month paid sabbatical after 4 years
Mental Health Support
- Mental health support
- Access to psychologists
Healthcare & Fitness
- Gym membership program
Public Transport Subsidies
- Deutschlandticket contribution
Retirement Plans
- Company Pension
Purpose-Driven Work
- Paid volunteer day
Corporate Discounts
- Corporate Benefits discounts
Learning & Development
- Learning and development budget
- Learning German budget
- Access to learning platforms
Additional Allowances
- Book budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of iwoca and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Tide
Sales Executive - Finanzierungsberatung(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Enpal B.V.
Customer Support(m/w/x)
Full-timeWith HomeofficeJuniorBerlin - Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin
IWiwoca
Customer Success Advisor(m/w/x)
Berlin, Frankfurt am Main
Full-timeWith Home OfficeExperienced
AI/ML
Data Science
Nejo AI Summary
Supporting SME entrepreneurs with loan applications and product usage via calls, emails, and chats. Customer-centric approach and motivation for success required. Flexible working, inclusive culture, and learning opportunities.
Requirements
- Intelligence, humility, and motivation
- Desire for continuous improvement
- Enjoyment of customer communication
- Customer-centric approach
- Motivation for customer success
- Completed commercial training or business studies
- Relevant professional experience in customer service
- Experience in banking or fintech (plus)
- High motivation
- Organization skills
- Team player mentality
- 'Hands-on' mentality
- Excellent communication skills
- High quality German language skills
- Good understanding of English
- Independent work style
- Team-oriented work style
- Reliable work style
- Other relevant experience
Tasks
- Handle incoming calls, emails, and web chats
- Support entrepreneurs with general inquiries
- Assist with new applications and repeat loans
- Provide excellent customer service
- Ensure customers can successfully use our products
- Convince and inspire customers and partners of our mission
- Maintain high customer satisfaction
- Respond promptly to customer inquiries
- Answer questions about our products and services
- Guide entrepreneurs through the application process
- Collect necessary documents for credit decisions
- Collaborate with internal teams for customer success
- Proactively share customer feedback
- Identify opportunities to improve processes
- Monitor competitors' offerings
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Basic
Benefits
Flexible Working
- Flexible working
Informal Culture
- Inclusivity and diversity focus
- Company-wide talks
Mentorship & Coaching
- Culture of learning, growth, and support
Diverse Work
- Thought and skill diversity encouragement
Snacks & Drinks
- Drinks and snacks in offices
Team Events
- Events and community groups
- Company ski chalet week
- Company summer trip
More Vacation Days
- 26 days of vacation
- Paid birthday day off
Workation & Sabbatical
- One-month paid sabbatical after 4 years
Mental Health Support
- Mental health support
- Access to psychologists
Healthcare & Fitness
- Gym membership program
Public Transport Subsidies
- Deutschlandticket contribution
Retirement Plans
- Company Pension
Purpose-Driven Work
- Paid volunteer day
Corporate Discounts
- Corporate Benefits discounts
Learning & Development
- Learning and development budget
- Learning German budget
- Access to learning platforms
Additional Allowances
- Book budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of iwoca and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
iwoca
Industry
FinancialServices
Description
Das Unternehmen unterstützt Unternehmer*innen bei der optimalen Nutzung ihrer Produkte durch exzellenten Kundenservice.
Not a perfect match?
- lekker
Kundenberater(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Tide
Sales Executive - Finanzierungsberatung(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Enpal B.V.
Customer Support(m/w/x)
Full-timeWith HomeofficeJuniorBerlin - Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin