Description

In this role, you will support the company's customers by managing their accounts and credit requests while providing expert guidance through the complexities of credit denial cases.

Requirements

• •Proactive personality
• •Enjoyment of interacting with people
• •Enjoyment of working with numbers
• •Commercial training or equivalent
• •Native or excellent Italian skills
• •Excellent spoken and written French
• •Good German knowledge (advantageous)
• •Experience in customer service (advantageous)
• •Motivation and eagerness to contribute
• •Teamwork and social skills
• •Good sense of humor
• •Healthy dose of pragmatism

Tasks

• •Handle customer inquiries via phone and email
• •Manage operational account maintenance tasks independently
• •Process and manage credit card requests
• •Review and support cases of credit denial