Terumo Europe
Kaufmännischer Mitarbeiter Kundenservice Customer Service Representative(m/w/x)
Full-timeWith HomeofficeSenior
Brunn am Gebirge
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EDEdwards Lifesciences Austria GmbH
Customer Service Representative(m/w/x)
Wien
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Order management and customer support for a German-speaking client base. Fluency in German and English required. Home office option available.
Requirements
- H.S. Diploma or equivalent
- Previous related experience required
- Bachelor's Degree preferred
- Fluency in German (written and spoken)
- Fluency in English (written and spoken)
- Located in or near Vienna
- Salesforce experience (nice to have)
- Advanced MS Office Suite skills
- Ability to work in fast-paced environment
- Availability to work under pressure
- Good problem-solving skills
- Good critical thinking skills
- Ability to work effectively in cross-functional team
- Ability to manage confidential information
- Excellent customer service skills
- Ability to negotiate and resolve difficult situations
- Excellent problem-solving skills
- Ability to build strong relationships
- Ability to influence and achieve objectives
- Ability to prioritize competing objectives
- Critical thinking
- Challenging status quo
- Basic organizational skills
- Adherence to company rules and requirements
- Adequate control measures for safety and environment
- ERP software experience (e.g. JDE) preferred
- Good written communication skills
- Good verbal communication skills
- Good interpersonal relationship skills
Tasks
- Provide customer service support
- Manage order lifecycle
- Enter orders into JDE
- Check order accuracy
- Verify inventory availability
- Follow up with customers
- Process backorder reports
- Handle consignment stock orders
- Support physical consignment checks
- Resolve discrepancies with sales team
- Manage credit orders
- Ensure price information accuracy
- Revise and adjust prices
- Create and maintain ship-to addresses
- Manage returned goods
- Handle complaints and documentation
- Coordinate with QA department
- Coordinate FCA
- Perform office duties
- Archive and categorize documents
- Administer basic EDI
- Act as super-user for JDE and SFDC
- Participate in service improvement projects
- Train and mentor colleagues
Work Experience
- 2 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Salesforce
- MS Office Suite
- JDE
Benefits
Flexible Working
- Home office option
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Edwards Lifesciences Austria GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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EDEdwards Lifesciences Austria GmbH
Customer Service Representative(m/w/x)
Wien
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Order management and customer support for a German-speaking client base. Fluency in German and English required. Home office option available.
Requirements
- H.S. Diploma or equivalent
- Previous related experience required
- Bachelor's Degree preferred
- Fluency in German (written and spoken)
- Fluency in English (written and spoken)
- Located in or near Vienna
- Salesforce experience (nice to have)
- Advanced MS Office Suite skills
- Ability to work in fast-paced environment
- Availability to work under pressure
- Good problem-solving skills
- Good critical thinking skills
- Ability to work effectively in cross-functional team
- Ability to manage confidential information
- Excellent customer service skills
- Ability to negotiate and resolve difficult situations
- Excellent problem-solving skills
- Ability to build strong relationships
- Ability to influence and achieve objectives
- Ability to prioritize competing objectives
- Critical thinking
- Challenging status quo
- Basic organizational skills
- Adherence to company rules and requirements
- Adequate control measures for safety and environment
- ERP software experience (e.g. JDE) preferred
- Good written communication skills
- Good verbal communication skills
- Good interpersonal relationship skills
Tasks
- Provide customer service support
- Manage order lifecycle
- Enter orders into JDE
- Check order accuracy
- Verify inventory availability
- Follow up with customers
- Process backorder reports
- Handle consignment stock orders
- Support physical consignment checks
- Resolve discrepancies with sales team
- Manage credit orders
- Ensure price information accuracy
- Revise and adjust prices
- Create and maintain ship-to addresses
- Manage returned goods
- Handle complaints and documentation
- Coordinate with QA department
- Coordinate FCA
- Perform office duties
- Archive and categorize documents
- Administer basic EDI
- Act as super-user for JDE and SFDC
- Participate in service improvement projects
- Train and mentor colleagues
Work Experience
- 2 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Salesforce
- MS Office Suite
- JDE
Benefits
Flexible Working
- Home office option
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Edwards Lifesciences Austria GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- Terumo Europe
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