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JEJet Aviation

Customer Service Representative(m/w/x)

Zürich
Full-timeOn-siteEntry Level

Assisting international passengers and crews with valet parking and porter services at Zurich airport. Fluent German and English, plus a valid driver's license, required. Flexible shift work.

Requirements

  • Fluent German and English (written and verbal), including good understanding of Swiss German
  • Additional languages: French, Italian, Spanish, Russian, or Arabic
  • Valid driver's license, Category B
  • Charming, friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
  • Impeccable manners, interpersonal and communication skills
  • Thorough understanding of quality and service expectations of high-end clientele
  • Good mental and physical health, ability to work under pressure
  • Readiness and ability to work independently and in a multicultural, dynamic team
  • Teamwork and team-oriented behavior
  • Knowledge of Microsoft Office and web based applications

Tasks

  • Assist international passengers and crews
  • Handle international passengers and crews
  • Interact with aircraft owners, passengers, and crews
  • Provide valet parking
  • Offer porter service
  • Handle luggage to and from aircraft
  • Serve as the first point of contact at reception
  • Act as a courteous host at reception
  • Care for guests in the lounge area
  • Transport passengers and crews airside
  • Transport passengers and crews landside
  • Arrange hotels for flight crews and customers
  • Arrange ground transportation for flight crews and customers
  • Arrange catering for flight crews and customers
  • Arrange customs services for flight crews and customers
  • Fulfill other guest service requests
  • Process handling requests via email
  • Process handling requests via telephone
  • Enter data into FBOone software
  • Book airport slots using OCS

Education

  • Compulsory education

Languages

  • GermanNative
  • EnglishNative
  • FrenchBasic
  • ItalianBasic
  • SpanishBasic
  • RussianBasic
  • ArabicBasic

Tools & Technologies

  • Microsoft Office

Benefits

Flexible Working

  • Flexible shift work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Jet Aviation and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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