CANCOM
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin, Frankfurt am Main, Leipzig, Stuttgart, Hannover, Aachen, Nürnberg, Hamburg, München, Köln
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ONOnventis
Customer Service Manager(m/w/x)
Stuttgart
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Customer support for a cloud-based procurement system, guiding users in daily software use and resolving complex technical cases. Experience in B2B customer service and fluent German required. Free parking and Job Ticket provided.
Requirements
- Experience in customer service or client-facing B2B roles
- Fluent German, proficient English
- Strong communication, trust-building skills
- Proactive knowledge sharing and process improvement
- Organizational skills, multi-request management
- Problem-solving mindset, customer focus
- Curiosity for technology, cloud application enthusiasm
- Knowledge of SaaS or ERP systems (ideally purchasing/eProcurement)
- Experience with Supplier support
- Experience with OCI, EDI or OpenTrans
- Experience with knowledge management, ticketing or CRM tools
- Curiosity, drive, willingness to grow
Tasks
- Respond to customer and supplier inquiries
- Process support requests via phone and ticket system
- Guide users in daily software use
- Support users in resolving issues independently
- Analyze and resolve complex technical cases
- Escalate complex technical cases to colleagues
- Proactively inform customers about request progress
- Ensure accurate and timely follow-ups
- Document FAQs and insights for knowledge base
- Expand knowledge of purchasing, ERP, and platform
- Apply expanded knowledge in customer interactions
Work Experience
- 2 - 5 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- ERP systems
- OCI
- EDI
- OpenTrans
- Knowledge management tools
- Ticketing tools
- CRM tools
Benefits
Flexible Working
- Hybrid work model
Modern Equipment
- Modern tools
- Modern equipment
Parking & Commuter Benefits
- Free parking
Public Transport Subsidies
- Job Ticket
Company Bike
- JobRad leasing
Healthcare & Fitness
- Urban Sports membership
Snacks & Drinks
- Fresh fruit
- Drinks
Free or Subsidized Food
- Meal subsidies
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Training programs
- Language courses
Informal Culture
- Friendly team spirit
Other Benefits
- Clear structures
Team Events
- Regular team events
- Regular team gatherings
Retirement Plans
- Pension plan
Corporate Discounts
- Discounts
Bonuses & Incentives
- Referral rewards
Workation & Sabbatical
- Sabbatical opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Onventis and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ONOnventis
Customer Service Manager(m/w/x)
Stuttgart
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Customer support for a cloud-based procurement system, guiding users in daily software use and resolving complex technical cases. Experience in B2B customer service and fluent German required. Free parking and Job Ticket provided.
Requirements
- Experience in customer service or client-facing B2B roles
- Fluent German, proficient English
- Strong communication, trust-building skills
- Proactive knowledge sharing and process improvement
- Organizational skills, multi-request management
- Problem-solving mindset, customer focus
- Curiosity for technology, cloud application enthusiasm
- Knowledge of SaaS or ERP systems (ideally purchasing/eProcurement)
- Experience with Supplier support
- Experience with OCI, EDI or OpenTrans
- Experience with knowledge management, ticketing or CRM tools
- Curiosity, drive, willingness to grow
Tasks
- Respond to customer and supplier inquiries
- Process support requests via phone and ticket system
- Guide users in daily software use
- Support users in resolving issues independently
- Analyze and resolve complex technical cases
- Escalate complex technical cases to colleagues
- Proactively inform customers about request progress
- Ensure accurate and timely follow-ups
- Document FAQs and insights for knowledge base
- Expand knowledge of purchasing, ERP, and platform
- Apply expanded knowledge in customer interactions
Work Experience
- 2 - 5 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- ERP systems
- OCI
- EDI
- OpenTrans
- Knowledge management tools
- Ticketing tools
- CRM tools
Benefits
Flexible Working
- Hybrid work model
Modern Equipment
- Modern tools
- Modern equipment
Parking & Commuter Benefits
- Free parking
Public Transport Subsidies
- Job Ticket
Company Bike
- JobRad leasing
Healthcare & Fitness
- Urban Sports membership
Snacks & Drinks
- Fresh fruit
- Drinks
Free or Subsidized Food
- Meal subsidies
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Training programs
- Language courses
Informal Culture
- Friendly team spirit
Other Benefits
- Clear structures
Team Events
- Regular team events
- Regular team gatherings
Retirement Plans
- Pension plan
Corporate Discounts
- Discounts
Bonuses & Incentives
- Referral rewards
Workation & Sabbatical
- Sabbatical opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Onventis and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Onventis
Industry
IT
Description
Das Unternehmen ist seit 2000 Cloud-Pionier für die digitale Transformation von Einkaufs- und Finanzprozessen.
Not a perfect match?
- CANCOM
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Frankfurt am Main, Leipzig, Stuttgart, Hannover, Aachen, Nürnberg, Hamburg, München, Köln - SPARETECH
Senior Enterprise Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorStuttgart, München - Culligan Deutschland GmbH
Manager Customer Service Operations(m/w/x)
Full-timeWith HomeofficeManagementBietigheim-Bissingen - E. Breuninger GmbH & Co.
Vendor Manager:in Customer Service(m/w/x)
Full-timeWith HomeofficeExperiencedStuttgart - operational services GmbH & Co KG
Service Manager ServiceNow(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Dresden, Frankfurt am Main, Hamburg, Leinfelden-Echterdingen, München, Nürnberg, Senftenberg, Wolfsburg, Zwickau