Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert(m/w/x)
Full-timeWith HomeofficeNot specified
Berlin
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ZAZalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Berlin
Full-timeWith Home Office
Nejo AI Summary
Resolving complex, escalated customer cases for fashion e-commerce in the German market, including case investigations and feedback to specialists. Meticulous approach to complex customer case resolution essential. Employee shares program, 40% Zalando discount, 2 paid volunteering days.
Requirements
- Proven customer support expertise
- Meticulous approach and high standards
- Proven adaptability and resilience
- Proactive and innovative mindset
- Interpersonal and stakeholder management skills
- Business proficiency in German and English
Tasks
- Resolve complex and escalated customer cases
- Review case histories and conduct investigations
- Drive high-quality resolutions beyond standard guidelines
- Perform qualitative assessments of customer interactions
- Provide constructive feedback to service specialists
- Support multiple international markets simultaneously
- Utilize translation tools for challenger markets
- Engage customers via outbound calls and writing
- De-escalate issues to build strong relationships
- Identify and suggest customer service optimizations
- Manage high-risk escalations affecting brand reputation
- Handle social media and press-related inquiries
- Collaborate with internal departments like Legal and Logistics
- Align with external partners on customer solutions
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% Zalando discount
- 30% Lounge by Zalando discount
- External partner discounts
Purpose-Driven Work
- 2 paid volunteering days
Flexible Working
- Work from abroad
More Vacation Days
- 27 days of vacation
Family Support
- Family counseling and support
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support
Learning & Development
- Training platform
Mentorship & Coaching
- Biannual peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZAZalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Berlin
Full-timeWith Home Office
Nejo AI Summary
Resolving complex, escalated customer cases for fashion e-commerce in the German market, including case investigations and feedback to specialists. Meticulous approach to complex customer case resolution essential. Employee shares program, 40% Zalando discount, 2 paid volunteering days.
Requirements
- Proven customer support expertise
- Meticulous approach and high standards
- Proven adaptability and resilience
- Proactive and innovative mindset
- Interpersonal and stakeholder management skills
- Business proficiency in German and English
Tasks
- Resolve complex and escalated customer cases
- Review case histories and conduct investigations
- Drive high-quality resolutions beyond standard guidelines
- Perform qualitative assessments of customer interactions
- Provide constructive feedback to service specialists
- Support multiple international markets simultaneously
- Utilize translation tools for challenger markets
- Engage customers via outbound calls and writing
- De-escalate issues to build strong relationships
- Identify and suggest customer service optimizations
- Manage high-risk escalations affecting brand reputation
- Handle social media and press-related inquiries
- Collaborate with internal departments like Legal and Logistics
- Align with external partners on customer solutions
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% Zalando discount
- 30% Lounge by Zalando discount
- External partner discounts
Purpose-Driven Work
- 2 paid volunteering days
Flexible Working
- Work from abroad
More Vacation Days
- 27 days of vacation
Family Support
- Family counseling and support
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support
Learning & Development
- Training platform
Mentorship & Coaching
- Biannual peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Zalando CuCa Ops Excellence SE & Co. KG
Industry
Retail
Description
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
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