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HIHITACHI ENERGY LTD

Customer Quality Engineer(m/w/x)

Zürich
Full-timeOn-siteExperienced

Customer quality case management for multiple clients in the energy sector, leading root cause analysis for GCB failures, preparing 8D reports. International travel up to 20% expected. Individual induction plan.

Requirements

  • Bachelor’s or Master’s degree in Mechanical engineering, Electrical Engineering, or related discipline
  • 3-5 years of experience in quality management or operations
  • Willingness and ability to travel internationally up to 20% of the time
  • Strong communication skills and cultural awareness

Tasks

  • Manage quality cases for multiple customers
  • Take ownership of customer complaints and ensure timely solutions
  • Lead root cause analysis for GCB failures
  • Prepare and present 8D reports to stakeholders
  • Capture customer feedback for continuous improvement
  • Lead improvement projects on quality topics
  • Support on-site investigations
  • Prepare troubleshooting method statements

Work Experience

  • 3 - 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
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