Frisbii
Account Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Kempten (Allgäu), Berlin, Hamburg, Frankfurt am Main
New Job?Nejo!
The AI Job Search Engine
FRFrisbii
Customer Onboarding Specialist(m/w/x)
Kempten (Allgäu), Frankfurt am Main, Berlin, Hamburg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Guiding international e-commerce and subscription clients through billing and payment platform setup at a subscription management solution provider. Experience with API tools required. International client interaction, proprietary billing platform.
Requirements
- Proven experience in customer support, onboarding, project management, or related technical role
- Familiarity with e-commerce, subscription, payment, or accounting platforms (plus)
- Experience with API tools
- Strong communication and interpersonal skills
- Ability to understand and explain technical processes
- Patient and empathetic customer service approach
- Excellent teamwork and collaboration skills
- Multitasking and customer project management ability
- Proficiency in CRM software and onboarding tools
- Profound German and English skills
Tasks
- Help international e-commerce and subscription customers onboard
- Ensure understanding of billing platform features
- Ensure understanding of payment platform functionality
- Consult customers on using professional tools
- Guide customers in managing business operations
- Coordinate KYB applications for acquiring agreements
- Ensure a seamless KYB process for customers
- Explain technical concepts clearly and simply
- Help customers navigate the platform
- Resolve customer issues during onboarding
- Support building integrations to customer software and shop systems
- Collaborate with sales, support, and product teams
- Streamline the customer onboarding experience
- Address customer feedback effectively
- Develop and maintain customer training materials
- Develop and maintain customer onboarding documentation
- Gather customer insights and feedback
- Continuously improve the onboarding process
- Share findings with relevant teams
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- API tools
- CRM software
- onboarding tools
- e-commerce platforms
- subscription management platforms
- payment platforms
- accounting platforms
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frisbii and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- DACHSER
Consultant Dachser Platform Product Success & Solutions(m/w/x)
Full-timeWith HomeofficeExperiencedKempten (Allgäu) - Sonnen GmbH
HRIS Specialist(m/w/x)
Full-timeWith HomeofficeJuniorWildpoldsried - DACHSER
Process Analyst Invoicing(m/w/x)
Full-timeWith HomeofficeExperiencedKempten (Allgäu) - Governikus GmbH & Co. KG
Platform Engineer(m/w/x)
Full-timeWith HomeofficeExperiencedBremen, Berlin, Erfurt, Kempten (Allgäu), Köln
FRFrisbii
Customer Onboarding Specialist(m/w/x)
Kempten (Allgäu), Frankfurt am Main, Berlin, Hamburg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Guiding international e-commerce and subscription clients through billing and payment platform setup at a subscription management solution provider. Experience with API tools required. International client interaction, proprietary billing platform.
Requirements
- Proven experience in customer support, onboarding, project management, or related technical role
- Familiarity with e-commerce, subscription, payment, or accounting platforms (plus)
- Experience with API tools
- Strong communication and interpersonal skills
- Ability to understand and explain technical processes
- Patient and empathetic customer service approach
- Excellent teamwork and collaboration skills
- Multitasking and customer project management ability
- Proficiency in CRM software and onboarding tools
- Profound German and English skills
Tasks
- Help international e-commerce and subscription customers onboard
- Ensure understanding of billing platform features
- Ensure understanding of payment platform functionality
- Consult customers on using professional tools
- Guide customers in managing business operations
- Coordinate KYB applications for acquiring agreements
- Ensure a seamless KYB process for customers
- Explain technical concepts clearly and simply
- Help customers navigate the platform
- Resolve customer issues during onboarding
- Support building integrations to customer software and shop systems
- Collaborate with sales, support, and product teams
- Streamline the customer onboarding experience
- Address customer feedback effectively
- Develop and maintain customer training materials
- Develop and maintain customer onboarding documentation
- Gather customer insights and feedback
- Continuously improve the onboarding process
- Share findings with relevant teams
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- API tools
- CRM software
- onboarding tools
- e-commerce platforms
- subscription management platforms
- payment platforms
- accounting platforms
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frisbii and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Frisbii
Industry
IT
Description
Frisbii is a dynamic, growing company with plenty of room for creativity and a motivated team with an open, appreciative company culture.
Not a perfect match?
- Frisbii
Account Manager(m/w/x)
Full-timeWith HomeofficeExperiencedKempten (Allgäu), Berlin, Hamburg, Frankfurt am Main - DACHSER
Consultant Dachser Platform Product Success & Solutions(m/w/x)
Full-timeWith HomeofficeExperiencedKempten (Allgäu) - Sonnen GmbH
HRIS Specialist(m/w/x)
Full-timeWith HomeofficeJuniorWildpoldsried - DACHSER
Process Analyst Invoicing(m/w/x)
Full-timeWith HomeofficeExperiencedKempten (Allgäu) - Governikus GmbH & Co. KG
Platform Engineer(m/w/x)
Full-timeWith HomeofficeExperiencedBremen, Berlin, Erfurt, Kempten (Allgäu), Köln