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Batmaid
3mo ago

Customer Experience Intern - German Speaking(m/w/x)

Lausanne, Zürich
Full-timeInternshipOn-site

Description

As a Customer Experience Intern, you will focus on delivering exceptional service, coaching team members, and resolving client issues. This role involves collaborating on process improvements and ensuring that every client enjoys a unique experience.

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Requirements

  • •Sociable, friendly, and positive attitude
  • •Fluency in English and German, French is a plus
  • •Excellent communication and telephone etiquette skills
  • •Attention to detail, speed, and accuracy
  • •Proactivity and ability to work with minimal supervision
  • •Humble, hard-working, self-starter with a roll-up-your-sleeves attitude

Tasks

  • •Deliver a 5-star customer satisfaction experience
  • •Coach Batmaids with care and cleverness
  • •Offer customized solutions to clients
  • •Negotiate with agents and clients to resolve last-minute issues
  • •Ensure 100% service satisfaction
  • •Collaborate with management to solve complex cases
  • •Participate in operational improvement and process development projects
  • •Develop skills in execution, time management, and teamwork

Languages

English – Business Fluent

German – Business Fluent

French – Basic

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Batmaid and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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