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BA
Batmaid
3mo ago

Customer Experience Associate(m/w/x)

Lausanne
Full-timeOn-site

Description

As a Customer Experience Associate, you will play a vital role in ensuring daily operations run smoothly while delivering exceptional service. Your day-to-day responsibilities will include coaching the team, resolving client issues, and driving continuous improvement initiatives.

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Requirements

  • •Ambition and commitment to self-improvement
  • •Exceptional interpersonal skills
  • •Excellent communication and telephone etiquette skills
  • •Strong exposure to client relationships
  • •Mandatory English and French language skills
  • •German or Italian language skills are a strong plus

Tasks

  • •Ensure excellence in daily operations
  • •Coach Batmaids with care and cleverness
  • •Offer customized solutions to clients
  • •Maintain a motivated mindset within the team
  • •Negotiate with agents and clients to resolve last-minute issues
  • •Achieve 100% service satisfaction
  • •Support the team in solving complex cases
  • •Participate in operational improvement projects
  • •Manage time and team collaboration effectively
  • •Organize daily tasks and goals for the team
  • •Provide regular feedback to colleagues

Languages

English – Business Fluent

French – Business Fluent

German – Basic

Italian – Basic

Benefits

Purpose-Driven Work

  • •Responsibilities from day 1

Mentorship & Coaching

  • •Coaching from manager

Learning & Development

  • •Place to learn and grow
  • •Unique skills development

Startup Environment

  • •Young, diverse, and dynamic team
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