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STStanley/Stella

Customer Care Representative - DACH(m/w/x)

Frankfurt am Main
Full-timeOn-siteExperienced
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Managing customer inquiries for premium sustainable apparel, coordinating internal teams for service delivery. Native-level German and 2 years customer care experience required. End-to-end customer journey responsibility.

Requirements

  • Minimum 2 years of experience in Customer Care, Customer Service, or similar role
  • Native-level German and strong English skills
  • Excellent communication skills, both written and verbal
  • Strong problem-solving mindset and customer-oriented
  • Solid knowledge of ERP/CRM systems and proficiency in MS Office tools
  • Team-spirited, organised, and adaptable
  • Positive mindset and passion for delivering exceptional customer experiences
  • Minimum 2 years of experience in Customer Care, Customer Service, or similar role
  • Native-level German and strong English skills
  • Excellent communication skills, both written and verbal
  • Strong problem-solving mindset and customer-oriented
  • Good knowledge of ERP/CRM systems and proficiency in MS Office tools
  • Team-spirited, organised, and adaptable
  • Positive mindset and passion for delivering exceptional customer experiences

Tasks

  • Manage customer inquiries for the DACH region
  • Provide proactive, solution-oriented support
  • Ensure excellent service delivery from order to cash
  • Follow up with customers and coordinate with internal teams
  • Provide accurate information on logistics and products
  • Explain commercial policies and terms & conditions
  • Handle and resolve complaints from start to finish
  • Collaborate with Sales, Logistics, and Finance as needed
  • Maintain accurate records of interactions and feedback
  • Contribute to continuous improvement initiatives
  • Propose ideas and support projects to enhance customer experience
  • Act as a partner to Sales for a seamless customer journey

Work Experience

  • 2 - 5 years

Education

  • Compulsory education

Languages

  • German – Native
  • English – Business Fluent

Tools & Technologies

  • ERP/CRM systems
  • MS Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Stanley/Stella and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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