Mirka GmbH
Sachbearbeiter im Kundenservice(m/w/x)
Full-timeOn-siteExperienced
Sulzbach (Taunus)
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MIMidea Europe GmbH
Junior Customer Service Assistant(m/w/x)
Eschborn
Full-timeOn-siteJunior
Nejo AI Summary
Managing retail customer service tickets for consumer electronics, coordinating with Technical Support and Service Coordinators. Advanced written and spoken German required. Flexible working hours.
Requirements
- Mandatory advanced written and spoken German
- Advanced written and spoken English
- Advanced Excel skills preferred
- Good knowledge of MS Office tools
- Willingness to develop reporting skills
- Technical, commercial, or administrative education
- Experience in Customer Service or Support
- Interest in e-commerce and retail
- Experience with Amazon or ticketing platforms
Tasks
- Manage and respond to retail customer service tickets
- Follow defined processes and service guidelines
- Provide professional, customer-oriented written communication
- Coordinate service cases with Technical Support
- Follow up on cases with Service Coordinators
- Escalate complex cases to senior team members
- Upload and manage service-related invoices
- Prepare basic Excel reports on ticket status
- Report on response times and invoicing data
- Maintain accurate documentation of customer interactions
- Support general administrative and operational tasks
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Excel
- MS Office
- Amazon
- Ticketing platforms
Benefits
Informal Culture
- International work environment
- Goal-oriented and collaborative culture
Startup Environment
- Agile teamwork
Flexible Working
- Flexible working hours
Learning & Development
- Further training opportunities
Career Advancement
- Career development opportunities
Corporate Discounts
- Employee benefit programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Midea Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MIMidea Europe GmbH
Junior Customer Service Assistant(m/w/x)
Eschborn
Full-timeOn-siteJunior
Nejo AI Summary
Managing retail customer service tickets for consumer electronics, coordinating with Technical Support and Service Coordinators. Advanced written and spoken German required. Flexible working hours.
Requirements
- Mandatory advanced written and spoken German
- Advanced written and spoken English
- Advanced Excel skills preferred
- Good knowledge of MS Office tools
- Willingness to develop reporting skills
- Technical, commercial, or administrative education
- Experience in Customer Service or Support
- Interest in e-commerce and retail
- Experience with Amazon or ticketing platforms
Tasks
- Manage and respond to retail customer service tickets
- Follow defined processes and service guidelines
- Provide professional, customer-oriented written communication
- Coordinate service cases with Technical Support
- Follow up on cases with Service Coordinators
- Escalate complex cases to senior team members
- Upload and manage service-related invoices
- Prepare basic Excel reports on ticket status
- Report on response times and invoicing data
- Maintain accurate documentation of customer interactions
- Support general administrative and operational tasks
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Excel
- MS Office
- Amazon
- Ticketing platforms
Benefits
Informal Culture
- International work environment
- Goal-oriented and collaborative culture
Startup Environment
- Agile teamwork
Flexible Working
- Flexible working hours
Learning & Development
- Further training opportunities
Career Advancement
- Career development opportunities
Corporate Discounts
- Employee benefit programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Midea Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Midea Europe GmbH
Industry
Manufacturing
Description
The company is a global leader in consumer electronics and climate control, committed to enriching lives through innovative technologies.
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Full-timeOn-siteJuniorFrankfurt am Main