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Merkle Switzerland AG
last mo.

CRM/Commerce Technical Lead(m/w/x)

Genf
Full-timeWith Home OfficeExperienced

Description

In this role, you will lead the architecture and development of CRM solutions, ensuring robust delivery while managing client relationships and guiding engineering teams. Your expertise will help translate technical needs into business solutions, all while adhering to best practices and compliance standards.

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Requirements

  • •Fluency in English
  • •Fluency in French (advantageous)
  • •Extensive Salesforce expertise
  • •Deep understanding of Salesforce B2B Commerce and Experience Cloud
  • •Experience with Microsoft D365
  • •Experience with other platforms (advantageous)
  • •Hands-on capability to design and deliver solutions end to end
  • •Strong understanding of system integration using APIs and middleware
  • •Experience working in Agile environments
  • •Understanding of high-end luxury business markets (advantageous)

Work Experience

approx. 1 - 4 years

Tasks

  • •Oversee architecture and development in the CRM and Loyalty domain
  • •Ensure adherence to coding standards and security guidelines
  • •Manage environments, deployments, and release processes
  • •Contribute to technology evaluations and design governance
  • •Launch cloud CRM integrated solutions across multiple regions
  • •Document business needs at global and local levels
  • •Drive fit gap analyses for CRM global rollouts
  • •Translate technical concepts into clear business language
  • •Refine business contexts into solution designs
  • •Create diagrams and documentation using UML or similar languages
  • •Act as a subject matter expert for client engagements
  • •Understand data and analytics needs for CRM and Loyalty platforms
  • •Ensure compliance with data privacy and regulatory requirements
  • •Lead and guide engineering teams of varying experience levels
  • •Shape and scale engineering teams to improve delivery practices
  • •Manage client relationships and drive work independently
  • •Adapt to technology constraints and evolving business requirements
  • •Communicate effectively with technical teams and stakeholders
  • •Maintain a customer-centric approach focused on business value
  • •Take ownership of content within the CRM and Loyalty field

Tools & Technologies

SalesforceMicrosoft D365

Languages

English – Native

French – Basic

Benefits

Flexible Working

  • •Flexible working hours
  • •Independent home office management

Purpose-Driven Work

  • •2 volunteer days

More Vacation Days

  • •3 extra wellness days

Mental Health Support

  • •Mental Health First Aider
  • •Employee Assistance program

Modern Office

  • •State-of-the-art office space

Ergonomic Workplace

  • •Ergonomically equipped workstations

Informal Culture

  • •Pet friendly offices

Learning & Development

  • •Full access to Dentsu Academy
  • •On-site learning sessions
  • •Online language courses

Additional Allowances

  • •40 additional hours for development

Corporate Discounts

  • •Corporate benefits platform

Bonuses & Incentives

  • •Referral bonus program

Workation & Sabbatical

  • •Workation possibility

Team Events

  • •Team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Merkle Switzerland AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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