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ER
Eraneos Switzerland AG
2mo ago

CRM Business Analyst(m/w/x)

Zürich
Full-timeOn-siteExperienced

Description

As a CRM Business Analyst, you will analyze business processes and translate them into effective CRM solutions. This role involves collaborating with stakeholders, developing specifications, and facilitating training to ensure successful adoption and project delivery.

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Requirements

  • •Solid hands-on experience as a Business Analyst or in a similar role
  • •Passion for improving business processes
  • •Comfortable working with agile methods and collaborative delivery models
  • •Confident communication in German and English
  • •Proactive work style and strong analytical skills
  • •Experience in the Life Sciences industry
  • •Recognised CRM certifications such as Salesforce Administrator, Veeva CRM, or Microsoft Dynamics

Work Experience

approx. 1 - 4 years

Tasks

  • •Analyze and model business processes
  • •Translate processes into scalable CRM solutions
  • •Collaborate with stakeholders to capture requirements
  • •Structure and prioritize business and user needs
  • •Develop functional specifications for CRM
  • •Support CRM configuration throughout the project lifecycle
  • •Plan and facilitate workshops for end-users
  • •Coordinate training sessions to ensure smooth adoption
  • •Support testing activities and drive change management
  • •Ensure high-quality project rollout

Tools & Technologies

SalesforceVeeva CRMMicrosoft Dynamics

Languages

German – Business Fluent

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eraneos Switzerland AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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