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AC
Accelleron Switzerland Ltd
2mo ago

CRM Application Owner Deputy & Process Engineer Sales/Service(m/w/x)

Baden
Full-timeWith Home OfficeExperienced

Description

In this role, you will be at the forefront of optimizing CRM applications and processes, collaborating with global teams to enhance sales and service operations while ensuring high-quality data management and effective application usage.

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Requirements

  • •Innovative and comprehensive network thinking in process and IS environment
  • •Professional change management (organizational and technical)
  • •Proactive escalation and conflict management
  • •Professional project management (Agile / Hybrid approach)
  • •Experience with strategic Microsoft technologies, especially MS Power Platform
  • •Experience with SAP S/4 Hana is a plus
  • •Experience with Microsoft SharePoint
  • •Mobile Applications (Native, HTML5, ...)
  • •Experience with Microsoft Visual Studio / Microsoft DevOps

Work Experience

approx. 1 - 4 years

Tasks

  • •Coordinate application strategy for ATURB v4 and other sales and service apps
  • •Collaborate with global process owners to identify process improvement opportunities
  • •Analyze and optimize sales and service processes for Accelleron Switzerland and Global Service Network
  • •Consult with global process owners during implementation of process optimizations in IS apps
  • •Propose and support business process improvement initiatives
  • •Engage with global process owners to explore automation and optimization possibilities
  • •Represent ATURB v4 in IS projects as application owner and process engineer
  • •Evaluate new apps and functionalities in the CRM based on MS Power Platform technology
  • •Manage and participate in Accelleron process improvement projects
  • •Ensure adherence to Accelleron IT standards during process improvement projects
  • •Act as the main contact for sales, service, and marketing regarding ATURB v4
  • •Support application implementation and changes from the business perspective
  • •Build and extend knowledge of business processes and application landscape
  • •Supervise external support providers in incident management and testing coordination
  • •Ensure high master data quality in collaboration with relevant managers
  • •Lead temporary work teams, guiding task completion and sharing expertise
  • •Represent Accelleron IT in IS projects for assigned sales, service, and master data

Tools & Technologies

Microsoft Power PlatformSAP S/4 HanaMicrosoft SharePointMobile ApplicationsMicrosoft Visual StudioMicrosoft DevOps

Languages

English – Business Fluent

Benefits

Free or Subsidized Food

  • •Canteen

Childcare

  • •Childcare

Modern Office

  • •Modern office

Flexible Working

  • •Flexible working model
  • •Remote work policy

More Vacation Days

  • •Attractive holiday plan

Mental Health Support

  • •Employee assistance program
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