Description

As a Client Value Partner, you will engage with C-level executives to drive data-driven transformation in the Manufacturing and Automotive sectors. Your role involves mentoring teams, managing customer relationships, and ensuring the successful adoption of Celonis solutions while advocating for customer needs within the company.

Requirements

• •Minimum 15 years of relevant customer success, strategy consulting, or related experience
• •Strong experience in driving large scale transformation programs
• •Experience with AI-based transformation
• •Deep exposure to successful change management practices
• •Ability to navigate large global organizations
• •Natural and consultative approach when engaging with senior executives
• •Strong team player with patient and entrepreneurial leadership style
• •Project management skills to organize and manage multiple streams
• •Strong communication skills to translate Celonis use cases
• •Self-motivated and proactive team player
• •Ability to thrive in fast-paced, collaborative, and ambiguous environments

Tasks

• •Develop and maintain relationships with key stakeholders, including C-level executives
• •Ensure proper staffing for engagements using global cross-functional Celonis teams
• •Mentor customers on organization design and Centers of Excellence maturation
• •Provide guidance and support to team members, offering feedback on performance
• •Manage the end-to-end customer value journey
• •Influence stakeholders through executive communication and product knowledge
• •Establish the Celonis program roadmap and detailed value plans with senior stakeholders
• •Resolve customer escalations by efficiently orchestrating internal teams
• •Align Celonis delivery with the customer's strategy and targets
• •Drive value realization and adoption within accounts, ensuring project completion and client satisfaction
• •Organize and lead customer advisory boards to address industry challenges
• •Act as the voice of the customer within the company, aligning product development with customer feedback
• •Drive customer presence at key Celonis and industry events
• •Collaborate on innovation and new asset development for the value engineering team

Benefits