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CH
CHANEL
19d ago

Client Engagement Business Analyst Intern - June / July 2026(m/w/x)

Genf
Full-timeInternshipOn-site

Description

In this internship, you will dive into client intelligence and communication, analyzing data and coordinating projects across Switzerland, Latin America, and India. Your role involves engaging with various teams to enhance client services and communication strategies.

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Requirements

  • •Enrollment in a Master's Degree program (Engineering, Business School, Specialised Master)
  • •Analytical mindset and ease with database and data crunching
  • •Detail-oriented and excellent organisational abilities
  • •Strong communication and interpersonal skills
  • •Fluency in English
  • •Proficiency in Microsoft Office Suite, Adobe, and BI
  • •Fluency in French
  • •Spanish and Portuguese as a plus

Education

Currently in higher education

Tasks

  • •Gather and analyze client data using various tools
  • •Update monthly CRM KPIs
  • •Assist in creating the training pack for the clienteling tool
  • •Provide key insights about clients to regional markets
  • •Support cross-department projects with IT and Digital teams
  • •Coordinate communication between the global and regional digital teams
  • •Share digital communication tools for 1-to-1 communication with markets
  • •Manage orders for printed communication tools and client gifts
  • •Collect and share market feedback with regional and global teams
  • •Update and nurture the monthly marketing newsletter for regional markets
  • •Analyze results of client communication campaigns
  • •Disseminate global service guidelines within the region
  • •Coordinate mystery shopping waves and results with external agencies and local teams
  • •Collaborate with the European team on Chanel Customer Service coordination
  • •Ensure regional boutique page information is up to date

Tools & Technologies

Microsoft Office SuiteAdobeBI

Languages

English – Business Fluent

French – Business Fluent

Spanish – Basic

Portuguese – Basic

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CHANEL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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