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CECelonis

Client Account Lead - Strategy Transformation(m/w/x)

Zürich
Full-timeWith Home OfficeSenior
AI/ML
Data Science

Driving data-driven business transformation with strategic customers and C-level executives. Minimum 15 years relevant experience in customer success or strategy consulting required. Equity and 24 weeks paid parental leave.

Requirements

  • Minimum 15 years relevant experience in customer success, strategy consulting, or related industries (e.g., Production, Manufacturing)
  • Strong experience driving large scale transformation programs, process re-engineering, and implementations
  • Experience with AI-based transformation (strong plus)
  • Deep exposure and experience with successful change management practices
  • Ability to navigate large global organizations with persuasive power
  • Knows how to work with internal resources to design, pitch, and sell opportunities
  • Natural and consultative approach when engaging senior executives
  • Strong team player with patient, entrepreneurial leadership style
  • Project management: ability to organize and manage multiple streams
  • Strong communication skills, ability to translate Celonis use cases into customer business landscape
  • Self-motivated, proactive team player
  • Able to thrive in fast-paced, collaborative, ambiguous environments with various stakeholders

Tasks

  • Lead data-driven business transformation with strategic customers
  • Engage C-level executives to define long-term vision for Celonis
  • Mobilize Celonis resources for customer success
  • Develop and maintain strong relationships with key stakeholders
  • Ensure proper staffing from global cross-functional teams
  • Mentor customers on organization design and platform adoption
  • Coach and support team members for success
  • Provide feedback to managers on team performance
  • Drive end-to-end customer value journey
  • Influence key stakeholders through executive communication
  • Establish Celonis program roadmap and value plans
  • Resolve customer escalations efficiently
  • Internalize customer strategy and align Celonis delivery
  • Ensure high-quality, on-time project completion
  • Meet usage and adoption targets
  • Organize and lead customer advisory boards
  • Gather insights to improve products and services
  • Advocate for customer needs within the company
  • Collaborate on customer advocacy strategies
  • Drive customer presence at key events
  • Serve as a Celonis leader at conferences and webinars
  • Contribute to innovation and new asset development
  • Enhance value engineering team effectiveness

Work Experience

  • 15 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Benefits

Bonuses & Incentives

  • Bonus/commission

Competitive Pay

  • Equity
  • Restricted Stock Units (RSUs)

Additional Allowances

  • Merit-based refresh grants

Generous Parental Leave

  • 24 weeks paid parental leave (primary carers)
  • 12 weeks paid parental leave (supporting carers)

More Vacation Days

  • Unlimited PTO (in applicable regions)
  • Generous PTO globally

Flexible Working

  • Flexible hybrid work model

Learning & Development

  • 70-20-10 learning framework
  • Dedicated learning platform

Mentorship & Coaching

  • Mentorship programs

Healthcare & Fitness

  • Subsidized Wellhub memberships

Mental Health Support

  • Mental health counseling
  • Wellness Weeks

Social Impact

  • Paid time off for Impact Days (volunteering)

Other Benefits

  • Inclusion Think Tank
  • Inclusion Days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Celonis and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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