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Assistant(e) Commercial & Recouvrement(m/w/x)
Managing client accounts, payment plans, and litigation prep at global elevator/escalator manufacturer. Baan and JDE proficiency, plus collection process knowledge, required. Direct involvement in formal litigation procedures.
Requirements
- Connaissance des processus de recouvrement
- Maîtrise d’Excel, Word et Outlook
- Maîtrise d’un ERP ou CRM
- Maîtrise de Baan et JDE
- Aisance rédactionnelle
- Rigueur documentaire et sens du contrôle
- Sens du service client
- Diplomatie, assertivité et résistance
- Organisation, autonomie et fiabilité
- Esprit d’équipe et communication transversale
- Gestion du stress et des priorités
Tasks
- Monitor client accounts and identify unpaid invoices
- Conduct payment reminders via phone, email, and mail
- Establish and track client payment plans
- Collaborate with headquarters on sensitive financial files
- Prepare documentation for formal litigation procedures
- Report on aging balances, disputes, and DSO indicators
- Analyze client feedback and draft formal responses
- Coordinate with internal teams to investigate complaints
- Contribute to continuous customer experience improvements
- Document all interactions in dedicated management tools
- Verify completeness and compliance of booking files
- Control documentation to ensure accurate billing
- Interact with operational teams to meet deadlines
- Transmit reliable financial data to the finance department
- Support financial closings and anomaly analysis
- Communicate risks related to collections and disputes
- Manage the switchboard and phone calls occasionally
- Enter technician hours during staff absences
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- Excel
- Word
- Outlook
- ERP
- CRM
- Baan
- JDE
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Assistant(e) Commercial & Recouvrement(m/w/x)
Managing client accounts, payment plans, and litigation prep at global elevator/escalator manufacturer. Baan and JDE proficiency, plus collection process knowledge, required. Direct involvement in formal litigation procedures.
Requirements
- Connaissance des processus de recouvrement
- Maîtrise d’Excel, Word et Outlook
- Maîtrise d’un ERP ou CRM
- Maîtrise de Baan et JDE
- Aisance rédactionnelle
- Rigueur documentaire et sens du contrôle
- Sens du service client
- Diplomatie, assertivité et résistance
- Organisation, autonomie et fiabilité
- Esprit d’équipe et communication transversale
- Gestion du stress et des priorités
Tasks
- Monitor client accounts and identify unpaid invoices
- Conduct payment reminders via phone, email, and mail
- Establish and track client payment plans
- Collaborate with headquarters on sensitive financial files
- Prepare documentation for formal litigation procedures
- Report on aging balances, disputes, and DSO indicators
- Analyze client feedback and draft formal responses
- Coordinate with internal teams to investigate complaints
- Contribute to continuous customer experience improvements
- Document all interactions in dedicated management tools
- Verify completeness and compliance of booking files
- Control documentation to ensure accurate billing
- Interact with operational teams to meet deadlines
- Transmit reliable financial data to the finance department
- Support financial closings and anomaly analysis
- Communicate risks related to collections and disputes
- Manage the switchboard and phone calls occasionally
- Enter technician hours during staff absences
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- Excel
- Word
- Outlook
- ERP
- CRM
- Baan
- JDE
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Otis
Industry
Manufacturing
Description
The company is the world’s leading elevator and escalator manufacturing, installation, and service company.
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