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Otis
15d ago

Assistant(e) Commercial & Recouvrement(m/w/x)

Vernier
Part-timeWith Home OfficeExperienced

Description

You will drive the company's financial health by managing collections and client satisfaction. Your day-to-day involves balancing rigorous file compliance with proactive communication to resolve disputes.

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Requirements

  • Connaissance des processus de recouvrement
  • Maîtrise d’Excel, Word et Outlook
  • Maîtrise d’un ERP ou CRM
  • Maîtrise de Baan et JDE
  • Aisance rédactionnelle
  • Rigueur documentaire et sens du contrôle
  • Sens du service client
  • Diplomatie, assertivité et résistance
  • Organisation, autonomie et fiabilité
  • Esprit d’équipe et communication transversale
  • Gestion du stress et des priorités

Work Experience

approx. 1 - 4 years

Tasks

  • Monitor client accounts and identify unpaid invoices
  • Conduct payment reminders via phone, email, and mail
  • Establish and track client payment plans
  • Collaborate with headquarters on sensitive financial files
  • Prepare documentation for formal litigation procedures
  • Report on aging balances, disputes, and DSO indicators
  • Analyze client feedback and draft formal responses
  • Coordinate with internal teams to investigate complaints
  • Contribute to continuous customer experience improvements
  • Document all interactions in dedicated management tools
  • Verify completeness and compliance of booking files
  • Control documentation to ensure accurate billing
  • Interact with operational teams to meet deadlines
  • Transmit reliable financial data to the finance department
  • Support financial closings and anomaly analysis
  • Communicate risks related to collections and disputes
  • Manage the switchboard and phone calls occasionally
  • Enter technician hours during staff absences

Tools & Technologies

ExcelWordOutlookERPCRMBaanJDE

Languages

EnglishBusiness Fluent

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