Courtyard by Marriott Vienna Prater/Messe
Assistant Front Office Manager(m/w/x)
Full-timeOn-siteExperienced
Wien
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Coaching Front Office teams, managing upsells and VIP arrivals in open-house hotels. Proficiency in Opera Cloud and high-volume lifestyle hotel experience essential. Ennismore/Accor family discounts, 50% hotel booking, free shift meals.
Requirements
- Proficiency in Opera Cloud
- Experience with Adyen, Duve, and Revinate
- Proven track record of team supervision
- Experience in high-volume lifestyle hotels
- Service-oriented "nothing is too much trouble" attitude
- Ability to handle high-pressure situations
- Obsessive attention to detail
- Focus on hotel aesthetics and aesthetics
Tasks
- Lead the Front Office team by example
- Implement LQA guidelines through consistent coaching
- Conduct high-energy daily briefings for the team
- Communicate VIP arrivals and operational targets
- Manage upselling initiatives and departmental projects
- Oversee room inventory and overbooking strategies
- Balance room categories with Revenue and Maintenance
- Execute strategies for future and in-house groups
- Coordinate PMS accuracy with the GME department
- Monitor Accor-specific systems and digital guest communication
- Manage the end-to-end VIP procedure
- Execute creative surprise and delight moments
- Resolve guest complaints with empathy and speed
- Analyze social media feedback and guest surveys
- Share actionable insights with other department heads
- Maintain the appearance of all public areas
- Manage shop inventory and rental bike readiness
- Ensure strict adherence to credit and billing policies
- Resolve open folios and payment link issues
- Lead responses for emergencies and security issues
- Support the desk during peak traffic periods
- Perform departure checks to assist the team
Work Experience
- approx. 4 - 6 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- Opera Cloud
- Adyen
- Duve
- Revinate
Benefits
Corporate Discounts
- Ennismore family discounts
- 30% F&B discount
- 50% hotel booking discount
- Accor employee discounts
- Nifty Fifty rewards
Free or Subsidized Food
- Free shift meals
Other Benefits
- In-house guest experience
Social Impact
- Charity volunteer time
Bonuses & Incentives
- Hox Hero rewards
Team Events
- Regular team meetings
- Team parties
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AccorHotel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Accor
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Coaching Front Office teams, managing upsells and VIP arrivals in open-house hotels. Proficiency in Opera Cloud and high-volume lifestyle hotel experience essential. Ennismore/Accor family discounts, 50% hotel booking, free shift meals.
Requirements
- Proficiency in Opera Cloud
- Experience with Adyen, Duve, and Revinate
- Proven track record of team supervision
- Experience in high-volume lifestyle hotels
- Service-oriented "nothing is too much trouble" attitude
- Ability to handle high-pressure situations
- Obsessive attention to detail
- Focus on hotel aesthetics and aesthetics
Tasks
- Lead the Front Office team by example
- Implement LQA guidelines through consistent coaching
- Conduct high-energy daily briefings for the team
- Communicate VIP arrivals and operational targets
- Manage upselling initiatives and departmental projects
- Oversee room inventory and overbooking strategies
- Balance room categories with Revenue and Maintenance
- Execute strategies for future and in-house groups
- Coordinate PMS accuracy with the GME department
- Monitor Accor-specific systems and digital guest communication
- Manage the end-to-end VIP procedure
- Execute creative surprise and delight moments
- Resolve guest complaints with empathy and speed
- Analyze social media feedback and guest surveys
- Share actionable insights with other department heads
- Maintain the appearance of all public areas
- Manage shop inventory and rental bike readiness
- Ensure strict adherence to credit and billing policies
- Resolve open folios and payment link issues
- Lead responses for emergencies and security issues
- Support the desk during peak traffic periods
- Perform departure checks to assist the team
Work Experience
- approx. 4 - 6 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- Opera Cloud
- Adyen
- Duve
- Revinate
Benefits
Corporate Discounts
- Ennismore family discounts
- 30% F&B discount
- 50% hotel booking discount
- Accor employee discounts
- Nifty Fifty rewards
Free or Subsidized Food
- Free shift meals
Other Benefits
- In-house guest experience
Social Impact
- Charity volunteer time
Bonuses & Incentives
- Hox Hero rewards
Team Events
- Regular team meetings
- Team parties
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AccorHotel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
AccorHotel
Industry
Hospitality
Description
The company operates a series of open-house hotels, providing vibrant public spaces and a local experience for guests.
Not a perfect match?
- Courtyard by Marriott Vienna Prater/Messe
Assistant Front Office Manager(m/w/x)
Full-timeOn-siteExperiencedWien - Accor
Assistant Front Office Manager(m/w/x)
Full-timeOn-siteNot specifiedWienfrom 34,888 / year - ARCOTEL KAISERWASSER
Assistant Front Office Manager(m/w/x)
Full-timeOn-siteExperiencedWienfrom 2,400 - 2,800 / month - ARCOTEL NIKE
Front Office Manager(m/w/x)
Full-timeOn-siteSeniorWienfrom 2,450 - 2,900 / month - The Hoxton
Guest Service Manager(m/w/x)
Full-timeOn-siteExperiencedWienfrom 2,423 / month