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CHCH10 - BJB Bank Julius Baer & Co. Ltd.

Application Operation Manager(m/w/x)

Zürich
Full-timeOn-siteSenior

Managing IT application operations at a wealth management firm, coordinating 1st/2nd level support, DevOps, and external providers. 10+ years in IT application project or operational management required. Extensive coordination across diverse IT teams and external providers.

Requirements

  • 10+ years of experience in projects or operational management of IT applications
  • Dynamic and agile mindset
  • Ability to work under pressure and manage a portfolio of tasks
  • Excellent problem-solving and decision-making abilities
  • Strong analytical, communication, interpersonal, co-ordinational and leading skills
  • Proficiency in tools and technologies related to IT service management, operations and governance
  • Familiarity with Information Technology Infrastructure Library (ITIL) and other relevant frameworks
  • Experience or understanding of Data Lake / Data Lake House technology stack (Kafka, Kubernetes, S3, VMware)
  • Experience or understanding of Data architecture, data pipelines and data products
  • Proven experience in IT service management, operations, and IT governance
  • Relevant higher education and professional background within computer science

Tasks

  • Oversee end-to-end IT service operations
  • Act as the first point of contact for operations and support
  • Maintain IT services and infrastructure components
  • Ensure compliance with service level agreements
  • Manage seamless operations with 1st and 2nd level support, DevOps, and external providers
  • Gatekeep changes in IT services and ensure IT governance compliance
  • Continuously improve service quality, availability, and performance
  • Contribute to the Application Owner Manager community
  • Champion operations for new features and represent operational health
  • Manage service and asset configuration for allocated IT services
  • Ensure implementation of non-functional requirements with Application Engineers
  • Coordinate transitions into test and production environments
  • Measure and document software usage
  • Conduct regular license compliance checks in collaboration with SAM

Work Experience

  • 10 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • ITIL
  • Kafka
  • Kubernetes
  • S3
  • VMware
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CH10 - BJB Bank Julius Baer & Co. Ltd. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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