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Alpiq AG
last mo.

Application Engineer - IT Corporate(m/w/x)

Olten
Full-timeOn-siteExperienced

Description

In this role, you will bridge the gap between internal teams and service providers, ensuring the smooth operation of corporate applications. Your day-to-day responsibilities will include managing incidents, supporting projects, and contributing to automation initiatives to enhance the user experience.

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Requirements

  • •Bachelor’s degree in Information Technology, Computer Science, or related field
  • •Minimum 3 years of experience in a similar role
  • •Basic coding and debugging skills in at least one language
  • •Knowledge of databases and SQL
  • •Good understanding of APIs (REST/SOAP) and system integrations
  • •Familiarity with cloud platforms (AWS, Azure, GCP)
  • •Familiarity with ITIL processes (Incident, Problem, Change, Service Request Management)
  • •Hands-on experience with ticketing tools (e.g., Jira, ServiceNow) and basic database or scripting knowledge
  • •Excellent communication and documentation skills in English
  • •Experience with Document Management Systems and document formats is a plus
  • •Experience with Cloud-DMS or hybrid architectures and knowledge in workflow and process automation is a plus
  • •Strong service orientation and customer focus
  • •Analytical and structured problem-solving approach
  • •Curiosity and willingness to learn new applications and tools
  • •Ability to adapt to change and work collaboratively across teams and vendors
  • •Passion for continuous improvement and automation

Education

Bachelor's degree

Work Experience

3 years

Tasks

  • •Act as an interface between internal teams and service providers
  • •Ensure clear communication and ticket ownership
  • •Document processes in line with Alpiq standards
  • •Support new demands and projects with IT and business areas
  • •Manage incidents and service requests for corporate applications
  • •Monitor system performance and execute regular maintenance
  • •Deploy updates and ensure timely patching for security compliance
  • •Contribute to automation initiatives to enhance user experience
  • •Support integration initiatives and manage application interfaces
  • •Maintain up-to-date technical and functional documentation
  • •Participate in service reporting and KPI tracking for SLAs
  • •Support continual improvement through feedback and user analysis
  • •Handle escalations from Level 1 support and perform root cause analysis
  • •Identify recurring issues and propose preventive solutions

Tools & Technologies

JavaC#PythonSQLAWSAzureGCPJiraServiceNow

Languages

English – Business Fluent

German – Basic

French – Basic

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