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OT
Otis
last mo.

Agent Call Center Trilingue(m/w/x)

Freiburg
Part-timeOn-siteExperienced

Description

In this role, you will engage with customers and partners by answering calls and addressing their needs, while also coordinating with technical teams to ensure effective service delivery. Your day will involve problem-solving and maintaining detailed records to support customer satisfaction.

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Requirements

  • Trilingual (French, German, Italian) proficiency
  • Confirmed experience in customer service or call center (not mandatory)
  • Excellent communication skills and service orientation
  • Ability to work under pressure and manage priorities
  • Comfortable with IT tools and CRM systems

Education

Compulsory education
OR
High school diploma
OR
Vocational certification
OR
Currently in higher education
OR
Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Answer incoming calls from customers and partners with professionalism and empathy
  • Manage requests for troubleshooting, maintenance, and general information
  • Coordinate technical interventions with field teams
  • Ensure thorough follow-up on cases in the internal system

Tools & Technologies

IT toolsCRM systems

Languages

FrenchNative

GermanNative

ItalianNative

Benefits

Informal Culture

  • International and innovative environment

Learning & Development

  • Comprehensive training
  • Professional development opportunities

Competitive Pay

  • Attractive package
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Otis and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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