HAFN IT
Cloud Support Engineer(m/w/x)
Full-time/Part-timeWith HomeofficeJunior
Hamburg
New Job?Nejo!
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IMImpossible Cloud
.IT Support Engineer(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Troubleshooting Tier 2 customer support for cloud object storage, resolving S3 API errors and network issues. 3+ years in technical support or DevOps roles required. ESOP, complimentary brain food, and subsidized gym membership.
Requirements
- EU citizenship or valid residence permit/Blue Card for Germany
- 3+ years in technical support, sysadmin, or DevOps roles
- Hands-on experience with AWS, GCP, or Azure
- Resolving complex issues independently
- Networking fundamentals (HTTP/S, TCP/IP, DNS, TLS/SSL, REST)
- Practical debugging skills using curl and CLI
- Comfortable working in Linux environments
- Direct experience with endpoint security tooling
- Experience with SentinelOne or comparable EDR platform
- Alert triage, policy configuration, and vulnerability tracking
- Proficiency in log and metric analysis (Grafana, Loki, or equivalent)
- Scripting ability in Python or Bash
- Structured, precise written English communication
- AI-native working style using AI tools
Tasks
- Troubleshoot Tier 2 customer support cases
- Resolve S3 API errors, access issues, performance, and latency
- Address SDK and client behavior, network problems
- Create clean escalation packages for Engineering
- Manage endpoint security operations in SentinelOne
- Complete company-wide SentinelOne rollout
- Track and remediate critical vulnerabilities
- Triage alerts, whitelist or escalate
- Develop USB policies aligned with ISO procedures
- Select and implement Remote Monitoring and Management tool
- Operate Remote Monitoring and Management tool for all endpoints
- Handle internal IT helpdesk requests end-to-end
- Provision devices for new joiners
- Securely wipe devices for leavers
- Resolve email and connectivity issues
- Manage tool access following ISO-compliant procedures
- Build and maintain internal knowledge base
- Create runbooks for recurring issues
- Document S3 platform behaviors
- Implement process improvements to reduce repeat escalations
- Participate in on-call rotations for critical incidents
- Adhere to structured response times
- Ensure clear ownership of incident resolution
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- AWS
- GCP
- Azure
- curl
- Linux
- SentinelOne
- Grafana
- Loki
- Python
- Bash
Benefits
Competitive Pay
- ESOP
Free or Subsidized Food
- Complimentary healthy brain food
Healthcare & Fitness
- Subsidized premium gym membership
Team Events
- Monthly collaborative meet-up weeks
- Team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Impossible Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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IT-Mitarbeiter:in(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedHamburg
IMImpossible Cloud
.IT Support Engineer(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Troubleshooting Tier 2 customer support for cloud object storage, resolving S3 API errors and network issues. 3+ years in technical support or DevOps roles required. ESOP, complimentary brain food, and subsidized gym membership.
Requirements
- EU citizenship or valid residence permit/Blue Card for Germany
- 3+ years in technical support, sysadmin, or DevOps roles
- Hands-on experience with AWS, GCP, or Azure
- Resolving complex issues independently
- Networking fundamentals (HTTP/S, TCP/IP, DNS, TLS/SSL, REST)
- Practical debugging skills using curl and CLI
- Comfortable working in Linux environments
- Direct experience with endpoint security tooling
- Experience with SentinelOne or comparable EDR platform
- Alert triage, policy configuration, and vulnerability tracking
- Proficiency in log and metric analysis (Grafana, Loki, or equivalent)
- Scripting ability in Python or Bash
- Structured, precise written English communication
- AI-native working style using AI tools
Tasks
- Troubleshoot Tier 2 customer support cases
- Resolve S3 API errors, access issues, performance, and latency
- Address SDK and client behavior, network problems
- Create clean escalation packages for Engineering
- Manage endpoint security operations in SentinelOne
- Complete company-wide SentinelOne rollout
- Track and remediate critical vulnerabilities
- Triage alerts, whitelist or escalate
- Develop USB policies aligned with ISO procedures
- Select and implement Remote Monitoring and Management tool
- Operate Remote Monitoring and Management tool for all endpoints
- Handle internal IT helpdesk requests end-to-end
- Provision devices for new joiners
- Securely wipe devices for leavers
- Resolve email and connectivity issues
- Manage tool access following ISO-compliant procedures
- Build and maintain internal knowledge base
- Create runbooks for recurring issues
- Document S3 platform behaviors
- Implement process improvements to reduce repeat escalations
- Participate in on-call rotations for critical incidents
- Adhere to structured response times
- Ensure clear ownership of incident resolution
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- AWS
- GCP
- Azure
- curl
- Linux
- SentinelOne
- Grafana
- Loki
- Python
- Bash
Benefits
Competitive Pay
- ESOP
Free or Subsidized Food
- Complimentary healthy brain food
Healthcare & Fitness
- Subsidized premium gym membership
Team Events
- Monthly collaborative meet-up weeks
- Team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Impossible Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Impossible Cloud
Industry
IT
Description
The company is a European provider redefining cloud storage with enterprise-grade, S3-compatible object storage that emphasizes performance and data sovereignty.
Not a perfect match?
- HAFN IT
Cloud Support Engineer(m/w/x)
Full-time/Part-timeWith HomeofficeJuniorHamburg - intellimago
IT-Systemadministrator:in mit Schwerpunkt Linux & Support(m/w/x)
Full-time/Part-timeRemoteExperiencedHamburg, Berlin, Hessen, Bremen, Sachsen - ng-voice GmbH
Operation and Support Engineer(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg - Philips Pensions-Service eG
IT-Mitarbeiter:in(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedHamburg