HP
Technical Customer Assurance Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Ratingen
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HPHP
Technical Customer Assurance Manager(m/w/x)
Ratingen
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting hardware, software, and network issues in after-sales support at a global technology firm. Fluency in German and English, plus virtual team experience, required. 30 paid leave days, bike leasing.
Requirements
- Technical degree in Computer Science
- Wide understanding of post-sales support processes
- Experience in virtual team environment
- Track record of direct customer interaction
- Fluency in German and English
- Knowledge of additional languages
- Excellent communication and interpersonal skills
- Strong presentation, influencing, and negotiation skills
- Excellent teamwork skills
- Results-driven attitude and attention to detail
- Reliability and organizational skills
- Passion for customer satisfaction
- Ability to react quickly to urgent requests
- Out-of-the-box thinking
- Superior problem-solving skills
- Business acumen
- Stress management skills
- Mastery of PC technical knowledge
- Expertise in Microsoft OS and Microsoft Intune
- Network proficiency
- Some project management proficiency
- Proficiency in data extraction and reporting
- Proficiency in Microsoft Excel
- Proficiency in PowerPoint
- Encouragement to visit customers
Tasks
- Provide after-sales technical support to customers
- Answer product-related queries promptly
- Maintain customer relationships and ensure satisfaction
- Identify hardware and software solutions
- Troubleshoot technical issues (HW/SW/Network)
- Communicate with customers to diagnose problems quickly
- Deliver timely and accurate feedback to customers
- Follow up with clients to confirm issue resolution
- Support the roll-out of new hardware
- Create procedural documentation for support
- Collaborate with key HP business units to lead customer solutions
- Analyze installed base performance data and provide insights
- Share proactive information, including advisories and pre-alerts
- Maximize system uptime and reduce service incidents
- Conduct root cause analysis of technical issues
- Develop action plans to minimize support inefficiencies
- Ensure success of large deployments on commercial accounts
- Deliver technical training to Customer IT departments
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft OS
- Microsoft Intune
- Microsoft Excel
- PowerPoint
Benefits
More Vacation Days
- 30 paid leave days
Retirement Plans
- Company pension plans
Workation & Sabbatical
- Long-term time account
Company Bike
- Bike leasing
Mental Health Support
- Employee counselling programs
Healthcare & Fitness
- Wellness initiatives
Flexible Working
- Flexible working hours
- Home office regulations
Other Benefits
- Equal opportunities
Career Advancement
- Continuous career development
Mentorship & Coaching
- Global mentoring programs
Learning & Development
- E-learning platforms
- Trainings and after-work events
Social Impact
- Employee Impact Networks
Informal Culture
- Employee-oriented corporate culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HPHP
Technical Customer Assurance Manager(m/w/x)
Ratingen
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting hardware, software, and network issues in after-sales support at a global technology firm. Fluency in German and English, plus virtual team experience, required. 30 paid leave days, bike leasing.
Requirements
- Technical degree in Computer Science
- Wide understanding of post-sales support processes
- Experience in virtual team environment
- Track record of direct customer interaction
- Fluency in German and English
- Knowledge of additional languages
- Excellent communication and interpersonal skills
- Strong presentation, influencing, and negotiation skills
- Excellent teamwork skills
- Results-driven attitude and attention to detail
- Reliability and organizational skills
- Passion for customer satisfaction
- Ability to react quickly to urgent requests
- Out-of-the-box thinking
- Superior problem-solving skills
- Business acumen
- Stress management skills
- Mastery of PC technical knowledge
- Expertise in Microsoft OS and Microsoft Intune
- Network proficiency
- Some project management proficiency
- Proficiency in data extraction and reporting
- Proficiency in Microsoft Excel
- Proficiency in PowerPoint
- Encouragement to visit customers
Tasks
- Provide after-sales technical support to customers
- Answer product-related queries promptly
- Maintain customer relationships and ensure satisfaction
- Identify hardware and software solutions
- Troubleshoot technical issues (HW/SW/Network)
- Communicate with customers to diagnose problems quickly
- Deliver timely and accurate feedback to customers
- Follow up with clients to confirm issue resolution
- Support the roll-out of new hardware
- Create procedural documentation for support
- Collaborate with key HP business units to lead customer solutions
- Analyze installed base performance data and provide insights
- Share proactive information, including advisories and pre-alerts
- Maximize system uptime and reduce service incidents
- Conduct root cause analysis of technical issues
- Develop action plans to minimize support inefficiencies
- Ensure success of large deployments on commercial accounts
- Deliver technical training to Customer IT departments
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft OS
- Microsoft Intune
- Microsoft Excel
- PowerPoint
Benefits
More Vacation Days
- 30 paid leave days
Retirement Plans
- Company pension plans
Workation & Sabbatical
- Long-term time account
Company Bike
- Bike leasing
Mental Health Support
- Employee counselling programs
Healthcare & Fitness
- Wellness initiatives
Flexible Working
- Flexible working hours
- Home office regulations
Other Benefits
- Equal opportunities
Career Advancement
- Continuous career development
Mentorship & Coaching
- Global mentoring programs
Learning & Development
- E-learning platforms
- Trainings and after-work events
Social Impact
- Employee Impact Networks
Informal Culture
- Employee-oriented corporate culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HP
Industry
IT
Description
HP is a technology company that operates in more than 170 countries, creating technology that makes life better for everyone.
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