Tricentis GmbH
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeSenior
Wien
from 34,622 / year
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FIfiskaly
Technical CSM & Pre-Sales Specialist(m/w/x)
Wien
from 40,000 - 50,000 / year
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Technical consulting for digital receipts and secure transaction solutions, supporting audit and certification phases. Full professional fluency in English and French required. Hybrid work, 25 vacation days/year.
Requirements
- Experience in technical support, consulting, pre-sales engineering, or customer-facing technical roles
- English and French mandatory, other European language a plus
- Full professional fluency in English and French
- Solid technical foundation
- Background or strong interest in tech support, consulting, or pre-sales
- Experience working with customers in complex, regulated environments
- Ability to handle pressure during audit phases
- Familiarity with REST APIs, logs, and developer tools
- Basic debugging skills
- Strong communication skills
- Ability to explain complex technical concepts to non-technical stakeholders
- Hands-on experience with LLMs
- Strong interest in leveraging AI to optimize workflows and customer experiences
- Value diversity
- Work well independently in a fast-paced setting
- Customer-first mindset
Tasks
- Lead customer calls to understand specific needs
- Guide customers on optimal solution usage
- Support customers through audit and certification phases
- Collaborate on self-certifications and regulatory authority communication
- Analyze and resolve complex customer issues using logs and tools
- Create internal reports and follow up on open issues
- Escalate unresolved issues to engineering
- Use AI tools to prepare customer interactions and documentation
- Champion AI adoption for team efficiency
- Create and maintain technical guidance and user guides
- Facilitate technical kick-off calls for customer onboarding
- Help customers integrate APIs seamlessly
- Translate customer needs into actionable insights for Sales, Product, and Engineering
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- French – Native
- Basque – Basic
Tools & Technologies
- REST APIs
- Postman
- curl
- LLMs
- AI
Benefits
Flexible Working
- Flexible working hours
- Hybrid work arrangement
Learning & Development
- Opportunities for personal and professional development
Public Transport Subsidies
- Public transportation ticket
Modern Equipment
- Company hardware of your choice
Modern Office
- Spacious and bright office
Informal Culture
- Vibrant, inclusive company culture
Mentorship & Coaching
- Values well-being and personal growth
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of fiskaly and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FIfiskaly
Technical CSM & Pre-Sales Specialist(m/w/x)
Wien
from 40,000 - 50,000 / year
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Technical consulting for digital receipts and secure transaction solutions, supporting audit and certification phases. Full professional fluency in English and French required. Hybrid work, 25 vacation days/year.
Requirements
- Experience in technical support, consulting, pre-sales engineering, or customer-facing technical roles
- English and French mandatory, other European language a plus
- Full professional fluency in English and French
- Solid technical foundation
- Background or strong interest in tech support, consulting, or pre-sales
- Experience working with customers in complex, regulated environments
- Ability to handle pressure during audit phases
- Familiarity with REST APIs, logs, and developer tools
- Basic debugging skills
- Strong communication skills
- Ability to explain complex technical concepts to non-technical stakeholders
- Hands-on experience with LLMs
- Strong interest in leveraging AI to optimize workflows and customer experiences
- Value diversity
- Work well independently in a fast-paced setting
- Customer-first mindset
Tasks
- Lead customer calls to understand specific needs
- Guide customers on optimal solution usage
- Support customers through audit and certification phases
- Collaborate on self-certifications and regulatory authority communication
- Analyze and resolve complex customer issues using logs and tools
- Create internal reports and follow up on open issues
- Escalate unresolved issues to engineering
- Use AI tools to prepare customer interactions and documentation
- Champion AI adoption for team efficiency
- Create and maintain technical guidance and user guides
- Facilitate technical kick-off calls for customer onboarding
- Help customers integrate APIs seamlessly
- Translate customer needs into actionable insights for Sales, Product, and Engineering
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- French – Native
- Basque – Basic
Tools & Technologies
- REST APIs
- Postman
- curl
- LLMs
- AI
Benefits
Flexible Working
- Flexible working hours
- Hybrid work arrangement
Learning & Development
- Opportunities for personal and professional development
Public Transport Subsidies
- Public transportation ticket
Modern Equipment
- Company hardware of your choice
Modern Office
- Spacious and bright office
Informal Culture
- Vibrant, inclusive company culture
Mentorship & Coaching
- Values well-being and personal growth
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of fiskaly and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
fiskaly
Industry
IT
Description
The company provides secure, high-scale fiscal compliance solutions across Europe.
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