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SP
Sportradar
yesterday

Team Lead – End User Support(m/w/x)

Wien
Full-timeWith Home OfficeSenior

Description

You will lead a distributed team to deliver top-tier IT support, balancing daily operational management with strategic coaching to drive service excellence across the company.

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Requirements

  • Leadership and people-management skills
  • Experience in IT customer support
  • Experience managing performance and operations
  • Communication and stakeholder management skills
  • Experience in enterprise IT environments
  • Proficiency with modern workplace platforms
  • Familiarity with ITIL processes
  • Experience with cloud infrastructure
  • Organizational and documentation skills
  • Proactive and service-oriented mindset
  • Willingness to travel across Europe
  • Enjoyment of leading and developing people
  • Passion for service excellence
  • Ownership and proactive improvement drive
  • Ability to thrive in international environments
  • Comfort balancing leadership and operations
  • Interest in building scalable support models
  • Adaptability to new technologies

Education

Vocational certification
OR
Bachelor's degree
OR
Master's degree

Work Experience

5 years

Tasks

  • Lead and grow a distributed support team
  • Ensure high-quality end-user service delivery
  • Monitor performance metrics and KPIs
  • Drive continuous improvement and operational excellence
  • Coach team members through development plans
  • Manage daily operations and incident escalations
  • Collaborate with global IT and stakeholders
  • Oversee hardware and software installations
  • Manage IT assets and technical documentation
  • Align activities with ITIL and company standards
  • Foster a collaborative and safe team culture
  • Execute service optimization initiatives

Tools & Technologies

Microsoft AzureOffice 365ExchangeITIL

Languages

EnglishBusiness Fluent

Benefits

Retirement Plans

  • Retirement pension

Other Benefits

  • Insurance plan
  • Women in Tech group
  • Pride group

Informal Culture

  • Collaborative work environment
  • Vibrant and inclusive community

Learning & Development

  • Professional and personal development plan

Career Advancement

  • Career development opportunities

Team Events

  • Social and sports culture
  • Innovative cross-team challenges
  • Office sports tournaments
  • Beer brewing competitions

Healthcare & Fitness

  • Physical exercise and fun

Public Transport Subsidies

  • Company-paid Öffi-Ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sportradar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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