The AI Job Search Engine
Team Lead – End User Support(m/w/x)
Description
You will lead a distributed team to deliver top-tier IT support, balancing daily operational management with strategic coaching to drive service excellence across the company.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Leadership and people-management skills
- •Experience in IT customer support
- •Experience managing performance and operations
- •Communication and stakeholder management skills
- •Experience in enterprise IT environments
- •Proficiency with modern workplace platforms
- •Familiarity with ITIL processes
- •Experience with cloud infrastructure
- •Organizational and documentation skills
- •Proactive and service-oriented mindset
- •Willingness to travel across Europe
- •Enjoyment of leading and developing people
- •Passion for service excellence
- •Ownership and proactive improvement drive
- •Ability to thrive in international environments
- •Comfort balancing leadership and operations
- •Interest in building scalable support models
- •Adaptability to new technologies
Education
Work Experience
5 years
Tasks
- •Lead and grow a distributed support team
- •Ensure high-quality end-user service delivery
- •Monitor performance metrics and KPIs
- •Drive continuous improvement and operational excellence
- •Coach team members through development plans
- •Manage daily operations and incident escalations
- •Collaborate with global IT and stakeholders
- •Oversee hardware and software installations
- •Manage IT assets and technical documentation
- •Align activities with ITIL and company standards
- •Foster a collaborative and safe team culture
- •Execute service optimization initiatives
Tools & Technologies
Languages
English – Business Fluent
Benefits
Retirement Plans
- •Retirement pension
Other Benefits
- •Insurance plan
- •Women in Tech group
- •Pride group
Informal Culture
- •Collaborative work environment
- •Vibrant and inclusive community
Learning & Development
- •Professional and personal development plan
Career Advancement
- •Career development opportunities
Team Events
- •Social and sports culture
- •Innovative cross-team challenges
- •Office sports tournaments
- •Beer brewing competitions
Healthcare & Fitness
- •Physical exercise and fun
Public Transport Subsidies
- •Company-paid Öffi-Ticket
- IMS Nanofabrication GmbHFull-timeWith HomeofficeExperiencedfrom 65,000 / yearBrunn am Gebirge
- BDO Steiermark GmbH
IT Systemadministrator:in(m/w/x)
Full-timeWith HomeofficeSeniorfrom 3,200 / monthWien - Dedalus HealthCare
Serviceleitung First-Level-Support(m/w/x)
Full-timeWith HomeofficeSeniorfrom 45,000 / yearBonn, Wien - card complete Service Bank AG
It Support Engineer Onsite(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 2,920 / monthWien - Roche Diagnostics GmbH
IT Workplace Experience Specialist(m/w/x)
Full-timeWith HomeofficeNot specifiedfrom 2,968 / monthWien
Team Lead – End User Support(m/w/x)
The AI Job Search Engine
Description
You will lead a distributed team to deliver top-tier IT support, balancing daily operational management with strategic coaching to drive service excellence across the company.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Leadership and people-management skills
- •Experience in IT customer support
- •Experience managing performance and operations
- •Communication and stakeholder management skills
- •Experience in enterprise IT environments
- •Proficiency with modern workplace platforms
- •Familiarity with ITIL processes
- •Experience with cloud infrastructure
- •Organizational and documentation skills
- •Proactive and service-oriented mindset
- •Willingness to travel across Europe
- •Enjoyment of leading and developing people
- •Passion for service excellence
- •Ownership and proactive improvement drive
- •Ability to thrive in international environments
- •Comfort balancing leadership and operations
- •Interest in building scalable support models
- •Adaptability to new technologies
Education
Work Experience
5 years
Tasks
- •Lead and grow a distributed support team
- •Ensure high-quality end-user service delivery
- •Monitor performance metrics and KPIs
- •Drive continuous improvement and operational excellence
- •Coach team members through development plans
- •Manage daily operations and incident escalations
- •Collaborate with global IT and stakeholders
- •Oversee hardware and software installations
- •Manage IT assets and technical documentation
- •Align activities with ITIL and company standards
- •Foster a collaborative and safe team culture
- •Execute service optimization initiatives
Tools & Technologies
Languages
English – Business Fluent
Benefits
Retirement Plans
- •Retirement pension
Other Benefits
- •Insurance plan
- •Women in Tech group
- •Pride group
Informal Culture
- •Collaborative work environment
- •Vibrant and inclusive community
Learning & Development
- •Professional and personal development plan
Career Advancement
- •Career development opportunities
Team Events
- •Social and sports culture
- •Innovative cross-team challenges
- •Office sports tournaments
- •Beer brewing competitions
Healthcare & Fitness
- •Physical exercise and fun
Public Transport Subsidies
- •Company-paid Öffi-Ticket
About the Company
Sportradar
Industry
IT
Description
The company is a worldwide leader in sports data and audiovisual services for bookmakers, offering data-driven marketing services for betting operators.
- IMS Nanofabrication GmbH
Teamleader IT-Support(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 65,000 / yearBrunn am Gebirge - BDO Steiermark GmbH
IT Systemadministrator:in(m/w/x)
Full-timeWith HomeofficeSeniorfrom 3,200 / monthWien - Dedalus HealthCare
Serviceleitung First-Level-Support(m/w/x)
Full-timeWith HomeofficeSeniorfrom 45,000 / yearBonn, Wien - card complete Service Bank AG
It Support Engineer Onsite(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 2,920 / monthWien - Roche Diagnostics GmbH
IT Workplace Experience Specialist(m/w/x)
Full-timeWith HomeofficeNot specifiedfrom 2,968 / monthWien