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Solution Manager in Customer Life Cycle Management(m/w/x)
Coordination of technical business analysts and developers for high-volume core banking systems at financial group with 16 million clients. Experience in quality assurance and Jira or Confluence required. Seven on-site cafeterias and comprehensive medical services during work hours.
Requirements
- Experience in Quality Assurance
- Familiarity with Jira, Confluence, or Service Now
- Experience in product-driven, multicultural environments
- Passion for business processes
- Commitment to continuous learning
- Proficiency with core banking systems or willingness to learn
- Familiarity with process and requirements management
- Good communication and stress-resilience
- Respectful attitude towards others
Tasks
- Manage a complex core banking solution
- Handle high volumes of users and transactions
- Lead a team of technical business analysts
- Coordinate developers for requirement engineering
- Prepare security-relevant tests
- Create and maintain security-relevant documentation
- Monitor solution performance
- Analyze solution functions with complex logic
- Manage functions with high interdependence
- Conduct technical business analysis
- Perform requirements engineering
- Document tasks in Jira and Confluence
- Provide 3rd level support
- Perform bug analysis
- Define and specify REST APIs
- Manually test REST APIs and host services
- Support solution architects in solution design
- Collaborate closely with various Erste Group stakeholders
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Jira
- Confluence
- Service Now
Benefits
Informal Culture
- International talented community
Team Events
- Interest groups and clubs
Free or Subsidized Food
- Seven restaurants and cafeterias
Healthcare & Fitness
- On-site health center
Other Benefits
- Medical services during work
Additional Allowances
- Special financial service conditions
Corporate Discounts
- Insurance discounts
- Supermarket and clothing discounts
Bonuses & Incentives
- Referral program
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- Erste Group
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Solution Manager in Customer Life Cycle Management(m/w/x)
Coordination of technical business analysts and developers for high-volume core banking systems at financial group with 16 million clients. Experience in quality assurance and Jira or Confluence required. Seven on-site cafeterias and comprehensive medical services during work hours.
Requirements
- Experience in Quality Assurance
- Familiarity with Jira, Confluence, or Service Now
- Experience in product-driven, multicultural environments
- Passion for business processes
- Commitment to continuous learning
- Proficiency with core banking systems or willingness to learn
- Familiarity with process and requirements management
- Good communication and stress-resilience
- Respectful attitude towards others
Tasks
- Manage a complex core banking solution
- Handle high volumes of users and transactions
- Lead a team of technical business analysts
- Coordinate developers for requirement engineering
- Prepare security-relevant tests
- Create and maintain security-relevant documentation
- Monitor solution performance
- Analyze solution functions with complex logic
- Manage functions with high interdependence
- Conduct technical business analysis
- Perform requirements engineering
- Document tasks in Jira and Confluence
- Provide 3rd level support
- Perform bug analysis
- Define and specify REST APIs
- Manually test REST APIs and host services
- Support solution architects in solution design
- Collaborate closely with various Erste Group stakeholders
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Jira
- Confluence
- Service Now
Benefits
Informal Culture
- International talented community
Team Events
- Interest groups and clubs
Free or Subsidized Food
- Seven restaurants and cafeterias
Healthcare & Fitness
- On-site health center
Other Benefits
- Medical services during work
Additional Allowances
- Special financial service conditions
Corporate Discounts
- Insurance discounts
- Supermarket and clothing discounts
Bonuses & Incentives
- Referral program
About the Company
Erste Group
Industry
FinancialServices
Description
The company is one of the largest banking groups in Central and Eastern Europe, offering diverse career opportunities.
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