Sentry
Technical Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
Wien
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SESentry
Senior Technical Support Engineer(m/w/x)
Wien
from 63,000 - 70,000 / year
Full-timeWith Home OfficeSenior
Nejo AI Summary
Resolving inbound support for performance and error monitoring tools, reproducing SDK bugs for engineering. 8+ years technical customer support experience and proficiency in Python/JavaScript required. Incentive compensation and equity grants.
Requirements
- 8+ years technical customer support experience
- Proficiency in Python, JavaScript, or dynamic languages
- Experience with modern software frameworks
- Understanding of strongly typed languages and systems-level concepts
- Understanding of modern software development practices
- Demonstrated coding experience
- Excellent written and oral communication skills
- Open Source contributions (Bonus)
- Prior experience as a software developer (Bonus)
- Natural tinkerer mindset
- Customer-centric motivation
- Passion for developer tools or open source
- Results-driven and self-motivated
- Willingness to learn and help others
- Time-management and collaboration skills
Tasks
- Become an expert on the Sentry product
- Resolve inbound support requests regarding product and SDK usage
- Engage with users on community and social support channels
- Triage, reproduce, and report product bugs
- Monitor and manage technical escalations to engineering
- Curate customer feedback within open-source repositories
- Contribute to team-wide goals and strategic initiatives
- Develop knowledge base documentation, internal guides, and demos
- Provide real-time support via chat, email, and video
- Participate in an on-call rotation for extended coverage
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Python
- JavaScript
- Ruby
- PHP
- Django
- Flask
- Node.js
- React
- Java
- C#
- C++
- CI/CD
- API’s
- microservices
- GitHub
Benefits
Flexible Working
- Hybrid work model
- In-office anchor days
Bonuses & Incentives
- Incentive compensation
Competitive Pay
- Equity grants
More Vacation Days
- Paid time off
Healthcare & Fitness
- Group health insurance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sentry and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SESentry
Senior Technical Support Engineer(m/w/x)
Wien
from 63,000 - 70,000 / year
Full-timeWith Home OfficeSenior
Nejo AI Summary
Resolving inbound support for performance and error monitoring tools, reproducing SDK bugs for engineering. 8+ years technical customer support experience and proficiency in Python/JavaScript required. Incentive compensation and equity grants.
Requirements
- 8+ years technical customer support experience
- Proficiency in Python, JavaScript, or dynamic languages
- Experience with modern software frameworks
- Understanding of strongly typed languages and systems-level concepts
- Understanding of modern software development practices
- Demonstrated coding experience
- Excellent written and oral communication skills
- Open Source contributions (Bonus)
- Prior experience as a software developer (Bonus)
- Natural tinkerer mindset
- Customer-centric motivation
- Passion for developer tools or open source
- Results-driven and self-motivated
- Willingness to learn and help others
- Time-management and collaboration skills
Tasks
- Become an expert on the Sentry product
- Resolve inbound support requests regarding product and SDK usage
- Engage with users on community and social support channels
- Triage, reproduce, and report product bugs
- Monitor and manage technical escalations to engineering
- Curate customer feedback within open-source repositories
- Contribute to team-wide goals and strategic initiatives
- Develop knowledge base documentation, internal guides, and demos
- Provide real-time support via chat, email, and video
- Participate in an on-call rotation for extended coverage
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Python
- JavaScript
- Ruby
- PHP
- Django
- Flask
- Node.js
- React
- Java
- C#
- C++
- CI/CD
- API’s
- microservices
- GitHub
Benefits
Flexible Working
- Hybrid work model
- In-office anchor days
Bonuses & Incentives
- Incentive compensation
Competitive Pay
- Equity grants
More Vacation Days
- Paid time off
Healthcare & Fitness
- Group health insurance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sentry and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sentry
Industry
IT
Description
Sentry helps developers write better software faster with performance and error monitoring tools.
Not a perfect match?
- Sentry
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