Sentry
Senior Technical Support Engineer(m/w/x)
Full-timeWith HomeofficeSenior
Wien
from 63,000 - 70,000 / year
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SESentry
Technical Customer Success Manager(m/w/x)
Wien
Full-timeWith Home OfficeSenior
Nejo AI Summary
Onboarding and retaining developers using Sentry's performance and error monitoring tools. Technologist with customer-facing product support experience required. Support for varied projects across industries.
Requirements
- Strong technical expertise and SDLC understanding
- Technologist with customer-facing product support experience
- Enjoy talking technology and interfacing with engineers
- Desire to impact customers' technical and business goals
- Appreciation for varied projects across industries
- Enjoy working across the organization to move product forward
- Fast-paced, results-driven mindset
- Love for developer tools, open-source, and SDLC
- Strong technical background and business skills
- BA/BS degree in CS or equivalent experience
- 5+ years in Customer Success or related role
- Strong industry experience and technical understanding
- Experience with complex, multi-divisional customers
- Impressive executive presence and communication abilities
- Experience working with cross-functional teams
- Self-driven and motivated to excel
- Passion for technology and SaaS companies
- Past experience as a developer/devops
- Extensive knowledge in Logs, Metrics, Traces
Tasks
- Support customers by understanding their needs
- Help customers achieve their goals using Sentry Platform
- Drive customer success through effective onboarding
- Facilitate customer adoption and value realization
- Ensure customer retention and growth
- Collaborate with key stakeholders to define objectives
- Work with customer teams to achieve business and technical goals
- Act as a trusted strategic advisor
- Promote best practices and innovation
- Partner with sales to identify expansion opportunities
- Advocate for customer needs internally
- Communicate customer needs to prioritize improvements
- Enhance customer experience and product adoption
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SDLC
- DevOps
- cloud-native application infrastructure platforms
- Logs
- Metrics
- Traces
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sentry and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SESentry
Technical Customer Success Manager(m/w/x)
Wien
Full-timeWith Home OfficeSenior
Nejo AI Summary
Onboarding and retaining developers using Sentry's performance and error monitoring tools. Technologist with customer-facing product support experience required. Support for varied projects across industries.
Requirements
- Strong technical expertise and SDLC understanding
- Technologist with customer-facing product support experience
- Enjoy talking technology and interfacing with engineers
- Desire to impact customers' technical and business goals
- Appreciation for varied projects across industries
- Enjoy working across the organization to move product forward
- Fast-paced, results-driven mindset
- Love for developer tools, open-source, and SDLC
- Strong technical background and business skills
- BA/BS degree in CS or equivalent experience
- 5+ years in Customer Success or related role
- Strong industry experience and technical understanding
- Experience with complex, multi-divisional customers
- Impressive executive presence and communication abilities
- Experience working with cross-functional teams
- Self-driven and motivated to excel
- Passion for technology and SaaS companies
- Past experience as a developer/devops
- Extensive knowledge in Logs, Metrics, Traces
Tasks
- Support customers by understanding their needs
- Help customers achieve their goals using Sentry Platform
- Drive customer success through effective onboarding
- Facilitate customer adoption and value realization
- Ensure customer retention and growth
- Collaborate with key stakeholders to define objectives
- Work with customer teams to achieve business and technical goals
- Act as a trusted strategic advisor
- Promote best practices and innovation
- Partner with sales to identify expansion opportunities
- Advocate for customer needs internally
- Communicate customer needs to prioritize improvements
- Enhance customer experience and product adoption
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SDLC
- DevOps
- cloud-native application infrastructure platforms
- Logs
- Metrics
- Traces
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sentry and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sentry
Industry
IT
Description
Sentry helps developers write better software faster with performance and error monitoring tools.
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