Parametric Technology GmbH
Senior Customer Success manager(m/w/x)
Full-timeOn-siteSenior
München
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PAParametric Technology GmbH
Senior Subscription Manager(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Managing software subscription renewals and up-sells for direct customers in Germany, protecting ARR. Proficiency with Salesforce and CRM systems essential. Cross-functional collaboration with Sales, Finance, and Legal.
Requirements
- Curiosity and a learning mindset
- Detail-oriented with a structured approach
- Natural ability to update Salesforce and other CRMs
- Sense of accuracy in pricing and system entries
- Ability to handle pressure and quick turnaround times
- Strong negotiation and collaboration skills
- Team player focused on team interests
- Excellent problem-solving skills and a can-do attitude
- Ownership and comfort with ambiguity
- Experience contributing to commercial and process improvement
- Successful record in customer/partner facing quota carrying role
- Experience in Renewals, Sales, Inside Sales in SaaS
- Bachelor’s degree or equivalent experience
- Excellent written and oral communication skills in English and German
Tasks
- Renew Support and Subscription contracts with direct customers in Germany
- Protect and grow Annual Recurring Revenue (ARR)
- Identify and close up-sell opportunities
- Develop successful relationships with direct customers for timely renewals
- Collaborate with Sales, Customer Success, Deal Desk, Finance, Legal, and other stakeholders
- Ensure high customer satisfaction with PTC services
- Maintain structured daily and weekly work to achieve renewal rates
- Achieve or exceed quarterly and annual targets
- Drive renewal sales processes and rigor
- Accurately forecast and update data in Salesforce CRM
- Manage customer queries related to renewals promptly and effectively
- Conduct weekly forecast calls with internal management
- Review renewal quotes for accuracy before submission
- Support customer transitions to Subscription or Cloud from Perpetual licenses
- Increase renewal value by upselling to existing accounts
- Calculate renewal offers and manage mid-term contract changes
- Prepare and send quotes to customers ensuring accurate booking
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parametric Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PAParametric Technology GmbH
Senior Subscription Manager(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Managing software subscription renewals and up-sells for direct customers in Germany, protecting ARR. Proficiency with Salesforce and CRM systems essential. Cross-functional collaboration with Sales, Finance, and Legal.
Requirements
- Curiosity and a learning mindset
- Detail-oriented with a structured approach
- Natural ability to update Salesforce and other CRMs
- Sense of accuracy in pricing and system entries
- Ability to handle pressure and quick turnaround times
- Strong negotiation and collaboration skills
- Team player focused on team interests
- Excellent problem-solving skills and a can-do attitude
- Ownership and comfort with ambiguity
- Experience contributing to commercial and process improvement
- Successful record in customer/partner facing quota carrying role
- Experience in Renewals, Sales, Inside Sales in SaaS
- Bachelor’s degree or equivalent experience
- Excellent written and oral communication skills in English and German
Tasks
- Renew Support and Subscription contracts with direct customers in Germany
- Protect and grow Annual Recurring Revenue (ARR)
- Identify and close up-sell opportunities
- Develop successful relationships with direct customers for timely renewals
- Collaborate with Sales, Customer Success, Deal Desk, Finance, Legal, and other stakeholders
- Ensure high customer satisfaction with PTC services
- Maintain structured daily and weekly work to achieve renewal rates
- Achieve or exceed quarterly and annual targets
- Drive renewal sales processes and rigor
- Accurately forecast and update data in Salesforce CRM
- Manage customer queries related to renewals promptly and effectively
- Conduct weekly forecast calls with internal management
- Review renewal quotes for accuracy before submission
- Support customer transitions to Subscription or Cloud from Perpetual licenses
- Increase renewal value by upselling to existing accounts
- Calculate renewal offers and manage mid-term contract changes
- Prepare and send quotes to customers ensuring accurate booking
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parametric Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Parametric Technology GmbH
Industry
IT
Description
The company develops software that integrates the physical and digital worlds to enhance operations and product creation.
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