Parametric Technology GmbH
Senior Customer Success manager(m/w/x)
Full-timeOn-siteSenior
München
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PAParametric Technology GmbH
Customer Success Manager(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding and training customers on software integrating physical and digital worlds for product creation. Master's degree in technical/business field and 4+ years customer success experience required. Daily engagement with advanced PLM & CAD platforms.
Requirements
- Master’s degree in Business, Engineering, Computer Science, or related field
- 4+ years of experience in customer success, account management, or related role
- Knowledge of PLM & CAD solutions
- Strong understanding of PTC’s products and services
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction, retention, and growth
- Strong problem-solving skills
- Self-motivated and proactive
- Ability to manage multiple priorities and projects
- Proficiency in CRM software and customer success tools
- Proficiency in English and German, both written and spoken
- Experience working with industrial or manufacturing customers
- Professional certifications in customer success or related fields
Tasks
- Guide new customers through onboarding
- Conduct training sessions on product features
- Develop and maintain relationships with key stakeholders
- Act as the primary point of contact for customers
- Advocate for customer needs within PTC
- Collaborate with sales, product, and support teams
- Define and track key performance indicators (KPIs)
- Review customer progress and provide insights
- Monitor customer health and identify potential issues
- Provide timely solutions to enhance customer experience
- Drive customer renewals and upsell opportunities
- Work with the sales team to expand customer accounts
- Gather and analyze customer feedback for trends
- Share insights with the product team for improvements
- Maintain accurate records of customer interactions
- Prepare reports on customer health and satisfaction
Work Experience
- 4 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- CRM software
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parametric Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PAParametric Technology GmbH
Customer Success Manager(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding and training customers on software integrating physical and digital worlds for product creation. Master's degree in technical/business field and 4+ years customer success experience required. Daily engagement with advanced PLM & CAD platforms.
Requirements
- Master’s degree in Business, Engineering, Computer Science, or related field
- 4+ years of experience in customer success, account management, or related role
- Knowledge of PLM & CAD solutions
- Strong understanding of PTC’s products and services
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction, retention, and growth
- Strong problem-solving skills
- Self-motivated and proactive
- Ability to manage multiple priorities and projects
- Proficiency in CRM software and customer success tools
- Proficiency in English and German, both written and spoken
- Experience working with industrial or manufacturing customers
- Professional certifications in customer success or related fields
Tasks
- Guide new customers through onboarding
- Conduct training sessions on product features
- Develop and maintain relationships with key stakeholders
- Act as the primary point of contact for customers
- Advocate for customer needs within PTC
- Collaborate with sales, product, and support teams
- Define and track key performance indicators (KPIs)
- Review customer progress and provide insights
- Monitor customer health and identify potential issues
- Provide timely solutions to enhance customer experience
- Drive customer renewals and upsell opportunities
- Work with the sales team to expand customer accounts
- Gather and analyze customer feedback for trends
- Share insights with the product team for improvements
- Maintain accurate records of customer interactions
- Prepare reports on customer health and satisfaction
Work Experience
- 4 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- CRM software
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parametric Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Parametric Technology GmbH
Industry
IT
Description
The company develops software that integrates the physical and digital worlds to enhance operations and product creation.
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