Adobe Systems GmbH
Named Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
München
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ADAdobe
Senior Named Customer Success Manager(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Strategic use case adoption and value realization for enterprise accounts at global creative software provider. Fluency in English and German with 10+ years experience in the field required. Comprehensive disability and special needs accommodation programs.
Requirements
- Bachelor’s Degree or relevant work experience
- Fluency in English and German
- 10+ years Customer Success experience
- Passion for driving customer success
- Strong communication and interpersonal skills
- Strong consulting skills
- Ability to prioritize and multi-task
- Exceptional organizational and presentation skills
- Knowledge of digital marketing software
- Skilled at Program Management
- Effective at leading C-level discussions
- Flexibility to travel
Tasks
- Deliver an outstanding experience for top customers
- Lead strategic planning and use case adoption
- Drive customer advocacy and value realization
- Evangelize mutual success plans and engagement strategies
- Develop frameworks for measurable impact
- Manage the customer’s overall success and vision planning
- Monitor customer health and multi-solution adoption
- Apply industry specialization to drive measurable impact
- Act as the central point of contact throughout the customer lifecycle
- Define success plans with clear, measurable outcomes
- Ensure cohesive communication across internal and customer audiences
- Network within accounts to execute client strategies and roadmaps
- Orchestrate internal resources to deliver exceptional experiences
- Align and track goals using the customer engagement model
- Drive product adoption using data-driven insights
- Guide customers through the digital maturity curve
- Share industry trends to champion innovation
- Identify customer risk and build collaborative recovery plans
- Represent the voice of the customer internally
- Share strategic use cases and process improvements
- Contribute to customer success thought leadership
- Share best practices and feedback to improve organizational approaches
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Software as a Service
- Digital Marketing
- Digital Media
- Data platforms
- Content management
Benefits
Corporate Discounts
- Comprehensive benefits programs
Other Benefits
- Disability accommodations
- Special need accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adobe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ADAdobe
Senior Named Customer Success Manager(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Strategic use case adoption and value realization for enterprise accounts at global creative software provider. Fluency in English and German with 10+ years experience in the field required. Comprehensive disability and special needs accommodation programs.
Requirements
- Bachelor’s Degree or relevant work experience
- Fluency in English and German
- 10+ years Customer Success experience
- Passion for driving customer success
- Strong communication and interpersonal skills
- Strong consulting skills
- Ability to prioritize and multi-task
- Exceptional organizational and presentation skills
- Knowledge of digital marketing software
- Skilled at Program Management
- Effective at leading C-level discussions
- Flexibility to travel
Tasks
- Deliver an outstanding experience for top customers
- Lead strategic planning and use case adoption
- Drive customer advocacy and value realization
- Evangelize mutual success plans and engagement strategies
- Develop frameworks for measurable impact
- Manage the customer’s overall success and vision planning
- Monitor customer health and multi-solution adoption
- Apply industry specialization to drive measurable impact
- Act as the central point of contact throughout the customer lifecycle
- Define success plans with clear, measurable outcomes
- Ensure cohesive communication across internal and customer audiences
- Network within accounts to execute client strategies and roadmaps
- Orchestrate internal resources to deliver exceptional experiences
- Align and track goals using the customer engagement model
- Drive product adoption using data-driven insights
- Guide customers through the digital maturity curve
- Share industry trends to champion innovation
- Identify customer risk and build collaborative recovery plans
- Represent the voice of the customer internally
- Share strategic use cases and process improvements
- Contribute to customer success thought leadership
- Share best practices and feedback to improve organizational approaches
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Software as a Service
- Digital Marketing
- Digital Media
- Data platforms
- Content management
Benefits
Corporate Discounts
- Comprehensive benefits programs
Other Benefits
- Disability accommodations
- Special need accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adobe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Adobe
Industry
IT
Description
The company is focused on changing the world through digital experiences, empowering users to create exceptional digital content.
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