Adobe
Senior Named Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
München
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Driving success for strategic enterprise clients, aligning executive priorities for creative platform adoption. 8+ years professional services or large program delivery experience required. Access to cutting-edge creative platforms.
Requirements
- 8+ years hands-on experience in professional services, consulting or customer delivery of large programs
- Experience with enterprise level project or program management
- Proven track record in building positive relationships, managing complex customer engagements, and leading transformation
- Passion for operational rigor and customer value
- Proven ability to collaborate, lead, and influence in a matrixed organization
- Strong business insight and industry expertise
- Ability to speak to value drivers and use cases via experience-based storytelling
- Ability to effectively navigate complex client situations
- Ability to act as a change agent for clients and within Adobe Services
- Strong written and verbal communication skills in German and English
- Executive level presence
- Experience in a client advisory role
- Ability to travel to support client engagements
- Bachelor’s degree
- MBA or equivalent experience preferred
- Digital marketing experience preferred
Tasks
- Manage success for strategic Services customers.
- Ensure customer requirements are met.
- Deliver measurable business value.
- Align engagements with customer priorities.
- Act as primary contact for customer executives.
- Coordinate with ecosystem partners.
- Ensure smooth Sales to Delivery transition.
- Collaborate with Sales, Delivery, and Product teams.
- Align on customer success plans.
- Identify opportunities to drive value.
- Serve as main senior management contact.
- Resolve customer issues quickly.
- Keep engagements on track.
- Drive accurate revenue management.
- Execute growth and margin.
- Accelerate revenue.
- Manage backlog burn.
- Manage contract expiration and extension.
- Align with Adobe Finance and Operations.
- Manage the Services team.
- Coordinate team staffing.
- Coordinate team onboarding.
- Coordinate team transitions.
- Partner with Adobe Sales.
- Build new services opportunities.
- Support contract extensions.
- Support change requests.
- Support addendum.
- Contribute strategic feedback to account planning.
- Collaborate with wider account teams.
- Lead efforts to renew client relationships.
- Lead efforts to expand client relationships.
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- enterprise software
- Adobe Services
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adobe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Driving success for strategic enterprise clients, aligning executive priorities for creative platform adoption. 8+ years professional services or large program delivery experience required. Access to cutting-edge creative platforms.
Requirements
- 8+ years hands-on experience in professional services, consulting or customer delivery of large programs
- Experience with enterprise level project or program management
- Proven track record in building positive relationships, managing complex customer engagements, and leading transformation
- Passion for operational rigor and customer value
- Proven ability to collaborate, lead, and influence in a matrixed organization
- Strong business insight and industry expertise
- Ability to speak to value drivers and use cases via experience-based storytelling
- Ability to effectively navigate complex client situations
- Ability to act as a change agent for clients and within Adobe Services
- Strong written and verbal communication skills in German and English
- Executive level presence
- Experience in a client advisory role
- Ability to travel to support client engagements
- Bachelor’s degree
- MBA or equivalent experience preferred
- Digital marketing experience preferred
Tasks
- Manage success for strategic Services customers.
- Ensure customer requirements are met.
- Deliver measurable business value.
- Align engagements with customer priorities.
- Act as primary contact for customer executives.
- Coordinate with ecosystem partners.
- Ensure smooth Sales to Delivery transition.
- Collaborate with Sales, Delivery, and Product teams.
- Align on customer success plans.
- Identify opportunities to drive value.
- Serve as main senior management contact.
- Resolve customer issues quickly.
- Keep engagements on track.
- Drive accurate revenue management.
- Execute growth and margin.
- Accelerate revenue.
- Manage backlog burn.
- Manage contract expiration and extension.
- Align with Adobe Finance and Operations.
- Manage the Services team.
- Coordinate team staffing.
- Coordinate team onboarding.
- Coordinate team transitions.
- Partner with Adobe Sales.
- Build new services opportunities.
- Support contract extensions.
- Support change requests.
- Support addendum.
- Contribute strategic feedback to account planning.
- Collaborate with wider account teams.
- Lead efforts to renew client relationships.
- Lead efforts to expand client relationships.
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- enterprise software
- Adobe Services
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adobe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Adobe
Industry
IT
Description
The company is focused on changing the world through digital experiences, empowering users to create exceptional digital content.
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