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Restaurant Brands International Inc.
2mo ago

Restaurant Operations Analytics Specialist(m/w/x)

Zug
Full-timeOn-siteExperienced
Data Science

Description

As a Restaurant Operations Analytics Specialist, you will enhance guest experiences and operational efficiency by analyzing performance metrics and collaborating with various teams. This role involves developing dashboards, driving data-driven strategies, and ensuring data integrity to support organizational goals.

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Requirements

  • •Bachelor’s degree in business, data science, statistics, finance, or related field
  • •3+ years of experience in restaurant management roles
  • •Previous experience in data analytics
  • •Previous experience with SQL, Tableau, Power BI, Snowflake, Alteryx
  • •Advanced proficiency in Microsoft Excel and PowerPoint
  • •Strong critical thinking and problem-solving skills
  • •Excellent communication skills
  • •Fluency in English, additional language is a plus

Education

Bachelor's degree

Work Experience

3 years

Tasks

  • •Analyze key performance metrics like guest satisfaction and speed of service
  • •Conduct root cause analysis to address underperformance
  • •Use guest feedback to drive improvements in guest experience
  • •Develop and maintain dashboards and reports using Tableau
  • •Prepare regular reports on drive-thru utilization and guest satisfaction
  • •Partner with Operations, Marketing, and Finance teams to share insights
  • •Collaborate with franchisee partners to gather feedback
  • •Ensure data accuracy by verifying quality with the RBI data team
  • •Manage ongoing data requests and incorporate new data sources
  • •Create presentations to communicate findings to senior leadership
  • •Lead analysis on test markets to assess impact on operational metrics

Tools & Technologies

SQLTableauPower BISnowflakeAlteryxMicrosoft ExcelMicrosoft PowerPoint

Languages

English – Business Fluent

Benefits

Generous Parental Leave

  • •Comprehensive global paid parental leave

Mental Health Support

  • •Free telemedicine support
  • •Mental wellness support
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