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PHPhilips

Remote Support Engineer with DICOM and HL7(m/w/x)

Wien
from 59,015 / year
Full-timeWith Home OfficeExperienced
Apply now

Remote support for 200+ customers, troubleshooting software/hardware incidents involving DICOM and HL7. Fluency in German and customer-facing technical support experience required. Clear escalation paths for complex issues.

Requirements

  • Fluency in German
  • Good English communication skills
  • Experience in customer-facing technical support roles
  • Strong analytical and problem-solving abilities
  • Degree in Computer Science or related technical field
  • Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages
  • ITIL Foundation certification
  • Collaborative, proactive, and customer-oriented mindset

Tasks

  • Provide remote support for over 200 customers
  • Resolve technical issues efficiently and empathetically
  • Troubleshoot and analyze software and hardware incidents
  • Escalate critical or complex cases to senior experts
  • Maintain a high level of technical knowledge
  • Continuously grow your expertise
  • Contribute to the knowledge base
  • Share best practices with global support teams
  • Ensure customer interactions reflect Philips' commitment to quality and care

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degree

Languages

  • German – Native
  • English – Business Fluent

Tools & Technologies

  • Microsoft SQL Server
  • DICOM
  • HL7
  • T-SQL
  • PowerShell
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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