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GRGreystar Austria GmbH

Property Operations Associate(m/w/x)

Wien
Full-timeOn-siteExperienced
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Managing daily operations, marketing, and tenancy for 24/7 resident experience in rental housing. German and English fluency, property operation systems proficiency required. 4-day work week, company car for private use.

Requirements

  • Good general education level
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Proficiency in property operation systems
  • Excellent German communication (verbal and written)
  • Excellent English communication (verbal and written)
  • Excellent customer service skills
  • Significant experience in Sales or host role
  • Experience in accommodation/hospitality/leisure or reservations/membership environment
  • Ability to create atmosphere
  • Ability to influence people positively
  • Ability to work under pressure
  • Organisational skills
  • Customer service skills
  • Confidence in initiating relationships
  • Cultural awareness in communications
  • Negotiation skills
  • Team player
  • Approachable demeanor
  • Welcoming demeanor
  • Professionalism in work and presentation
  • Proactive problem-solving approach
  • Can-do attitude
  • Ability to act autonomously
  • Decision-making ability
  • Proficiency in social media
  • Proficiency in online and web tools/resources
  • Skills in gathering and presenting research/information
  • Numerical skills
  • Bachelor level education or equivalent experience
  • Hotel School or Facility Management experience
  • Knowledge of Landlord/Tenant Legislation

Tasks

  • Deliver daily operational responsibilities for an exceptional 24/7 resident experience
  • Manage marketing, building maintenance, and tenancy administration
  • Build strong relationships with contractors, suppliers, and third parties
  • Handle all sales and letting activities
  • Greet and qualify prospects
  • Conduct property tours and show apartments
  • Manage the application, credit screening, and background check process
  • Prepare lease and move-in packages
  • Ensure smooth resident move-in and lease signing
  • Manage all viewing activities
  • Ensure the property meets company standards
  • Follow up on viewing calls
  • Receive feedback after all viewings
  • Execute lease renewal program activities
  • Prepare lease renewal letters and packages
  • Meet with and contact renewing residents
  • Ensure lease renewal documents are signed and implemented on time
  • Provide excellent customer service to residents
  • Respond quickly and courteously to resident concerns
  • Take prompt action to solve resident problems
  • Document and convey resident requests to appropriate individuals
  • Complete all documentation and maintain file notes
  • Maintain resident records
  • Use property management software to track availability
  • Record traffic and leasing activities in software
  • Manage resident and prospect data in software
  • Capture demographic and other resident information in software
  • Organize new community building initiatives and events
  • Execute other tasks as instructed by superiors

Work Experience

  • approx. 1 - 4 years

Education

  • Compulsory education

Languages

  • German – Business Fluent
  • English – Business Fluent

Tools & Technologies

  • Microsoft Office
  • Word
  • Excel
  • Outlook
  • property operation systems
  • social media
  • online and web tools/resources
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Greystar Austria GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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