Junior Leasing Associate(m/w/x)

Description

You will drive the community's success by managing the full leasing journey, from conducting engaging tours to supporting resident events, all while ensuring a high standard of customer service.

Requirements

• •Good level of general education
• •Proficiency in Microsoft Office packages
• •Proficiency in property operations software
• •Experience in sales and customer service
• •Ability to influence and adapt
• •Strong organizational and multi-tasking skills
• •Cultural awareness and communication skills
• •Approachable and welcoming team player
• •Proactive attitude and autonomous decision-making
• •Proficiency in online research tools
• •High attention to personal presentation
• •Fluent German and English communication
• •Necessary numerical skills

Tasks

• •Conduct property viewings and sales activities
• •Follow up on inquiries to drive conversions
• •Organize daily activities to meet leasing targets
• •Convert leads into appointments and bookings
• •Update data capture systems accurately and timely
• •Provide exceptional customer service to onsite visitors
• •Process documentation, contracts, and payments
• •Perform scheduled apartment visits for residents
• •Manage booking cancellations professionally
• •Respond to online and email inquiries
• •Support other communities through cross-selling
• •Inspect units and prepare leasing materials
• •Maintain expert knowledge of local amenities
• •Deliver comprehensive front-of-house services
• •Support resident events and community activities
• •Assist with move-in and move-out processes
• •Screen property visitors, guests, and contractors
• •Resolve customer queries and complaints effectively
• •Collaborate with the team to enhance resident living
• •Complete health and safety compliance activities
• •Log maintenance requests and update databases
• •Secure and issue resident parcels and deliveries
• •Attend to minor or ad hoc cleaning needs

Tools & Technologies