Wiener Bildungsserver
IT Support Specialist(m/w/x)
Full-time/Part-timeOn-siteCareer Changer
Wien
from 2,950.12 / month
New Job?Nejo!
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1st level IT support via JIRA, troubleshooting Windows, macOS, Android, and SaaS tools. IT education or practical experience required. Routine checks, user access, and documentation updates.
Requirements
- IT education (HTL, FH, university degree) or strong practical IT experience
- First IT Service Desk/Desktop Support experience (internships/part-time a plus)
- Interest in IT asset management and hardware inventory
- Basic MDM tool exposure or willingness to learn
- Process-oriented mindset and standardized procedures adherence
- Basic understanding of cybersecurity principles
- Customer-focused mindset and user support drive
- Strong motivation to learn and develop dynamically
- Good organizational and communication skills, hands-on attitude
- Ability to work independently and follow guidance
- Working proficiency in English
Tasks
- Provide 1st level IT support via JIRA helpdesk
- Troubleshoot hardware and software issues on Windows, macOS, and Android
- Support internal and SaaS tools like Google Workspace, Slack, and Microsoft Workspace
- Perform routine checks and user access tasks
- Update documentation
- Manage IT asset inventory
- Set up and refurbish devices
- Redeploy devices for new and existing employees
- Assist with equipment upgrades and replacements
- Support onboarding and offboarding processes
- Coordinate with HR and hiring managers
- Ensure new joiners receive necessary equipment and access
- Maintain business-critical systems
- Escalate complex issues to senior team members
- Learn structured troubleshooting approaches
- Follow IT processes to improve system reliability and employee experience
Education
- Bachelor's degree
Languages
- English – Advanced
- French – is a plus
- Spanish – is a plus
- German – is a plus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GoStudent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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1st level IT support via JIRA, troubleshooting Windows, macOS, Android, and SaaS tools. IT education or practical experience required. Routine checks, user access, and documentation updates.
Requirements
- IT education (HTL, FH, university degree) or strong practical IT experience
- First IT Service Desk/Desktop Support experience (internships/part-time a plus)
- Interest in IT asset management and hardware inventory
- Basic MDM tool exposure or willingness to learn
- Process-oriented mindset and standardized procedures adherence
- Basic understanding of cybersecurity principles
- Customer-focused mindset and user support drive
- Strong motivation to learn and develop dynamically
- Good organizational and communication skills, hands-on attitude
- Ability to work independently and follow guidance
- Working proficiency in English
Tasks
- Provide 1st level IT support via JIRA helpdesk
- Troubleshoot hardware and software issues on Windows, macOS, and Android
- Support internal and SaaS tools like Google Workspace, Slack, and Microsoft Workspace
- Perform routine checks and user access tasks
- Update documentation
- Manage IT asset inventory
- Set up and refurbish devices
- Redeploy devices for new and existing employees
- Assist with equipment upgrades and replacements
- Support onboarding and offboarding processes
- Coordinate with HR and hiring managers
- Ensure new joiners receive necessary equipment and access
- Maintain business-critical systems
- Escalate complex issues to senior team members
- Learn structured troubleshooting approaches
- Follow IT processes to improve system reliability and employee experience
Education
- Bachelor's degree
Languages
- English – Advanced
- French – is a plus
- Spanish – is a plus
- German – is a plus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GoStudent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
GoStudent
Industry
IT
Description
Das Unternehmen kombiniert maßgeschneiderte Nachhilfe mit innovativer Technologie und KI-gestützten Lösungen, um das volle Potenzial von Kindern zu entfalten.
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