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SASAP

Head of Sales Customer Experience(m/w/x)

Wien
Full-timeWith Home OfficeManagement

Coaching Solution Sales Executives on enterprise SaaS sales for SAP's cloud software. 3+ years first-line leadership experience required. Constant learning and skill growth opportunities.

Requirements

  • 3+ years first-line leadership managing enterprise SaaS sales teams
  • 9+ years enterprise software sales experience (CRM, CX, martech, or eCommerce)
  • Exceeding quota and orchestrating complex sales cycles
  • Deep process expertise (lead-to-cash, order-to-cash, service-to-resolution)
  • Experience working with partners, digital agencies, system integrators in CX ecosystem
  • Scaling customer footprint and market share profitably
  • Bachelor’s degree in Business, Technology, or related discipline
  • Strong command of forecasting, pipeline management, deal inspection
  • Excellent written/verbal communication (German and English); executive presence
  • Proficiency in PowerPoint and Excel; producing data-driven reports/presentations
  • Collaborative, coachable, effective in matrixed, virtual environment
  • Resilient under pressure; managing complexity and ambiguity in long sales cycles
  • Deep understanding of CX solutions and articulating value to business outcomes
  • Background verification with external vendor

Tasks

  • Elevate team performance and growth
  • Coach and develop Solution Sales Executives
  • Foster a culture of collaboration
  • Share insights with peer leaders
  • Role model SAP’s leadership principles
  • Lead CX business for the region
  • Drive ACV, pipeline generation, and profitability
  • Instill world-class sales discipline
  • Drive ERP-to-CX co-sell motions
  • Ensure customer adoption and expansion
  • Serve as primary escalation point for CX sales
  • Recruit and manage team performance
  • Achieve quarterly and annual targets
  • Build and manage a healthy pipeline
  • Drive rigorous forecasting discipline
  • Participate in regular business reviews
  • Drive net-new, upsell, and cross-sell motions
  • Partner with Customer Success for renewals
  • Collaborate with ERP and Industry Sales Leaders
  • Expand into new logos
  • Generate demand with Marketing and Pre-Sales
  • Increase market coverage
  • Accelerate deal cycles
  • Inspect deals for quality and risk
  • Ensure adherence to sales excellence standards
  • Provide data-driven feedback on market trends
  • Build executive relationships with key officers
  • Position SAP as a trusted advisor

Work Experience

  • 9 years

Education

  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • SaaS
  • CRM
  • CX
  • martech
  • eCommerce
  • PowerPoint
  • Excel

Benefits

Learning & Development

  • Constant learning
  • Skill growth

Other Benefits

  • Great benefits
  • Accessibility accommodations

Mentorship & Coaching

  • Team growth support

Informal Culture

  • Culture of inclusion

Healthcare & Fitness

  • Focus on health and well-being

Flexible Working

  • Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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